Shelter Advocate

2 months ago


Boston, Massachusetts, United States Rosie's Place Full time
Job Summary

Rosie's Place is seeking a dedicated and compassionate Shelter Advocate to join our Overnight Shelter Program team. As a key member of our staff, you will provide a safe, respectful, and dignified environment for our guests, ensuring their physical and emotional well-being.

Key Responsibilities
  • Provide a welcoming and secure environment for overnight program guests, ensuring their safety and comfort.
  • Intervene in guest crises or emergencies in a professional and respectful manner.
  • Maintain guests' confidentiality and observe professional boundaries when working with guests.
  • Supervise volunteers on overnight shifts and ensure a smooth operation of the program.
  • Manage daily inventory, complete housekeeping tasks, and maintain a clean and organized environment.
  • Enter a complete account of shift activity in the Salesforce daily log.
  • Serve as a Front Office Advocate, answering phones, directing calls, and responding to inquiries in a friendly and respectful manner.
  • Manage the guest daily services calendar/schedule and keep track of all daily services.
  • Perform additional duties assigned by the Overnight Program Manager.
Requirements
  • Minimum 2 years of direct service experience working with women who have experienced poverty and homelessness.
  • Strong commitment to social justice and the mission of Rosie's Place.
  • Bilingual (Spanish/English or Haitian Creole/English) is strongly preferred.
  • Excellent problem-solving skills with the ability to exercise sound judgment and think quickly on your feet.
  • Strong interpersonal skills, with the ability to work well and effectively communicate with other department employees.
  • Strong customer service mindset, with effective and diplomatic communication style.
  • Dependable, flexible, and able to work effectively in a collaborative and busy department.
  • Proficiency in Microsoft Office applications.
What We Offer

The starting pay rate for this per-diem non-exempt position is $25 per hour. Per Rosie's Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.

Work Expectations

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Shelter Advocate is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 and require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered.



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