Product Support Specialist

4 weeks ago


Souderton, Pennsylvania, United States Craft-Bilt Mfg. Co. Full time

About the Role:

Craft-Bilt Mfg. Co. is seeking a skilled Product Support Specialist to join our Customer Service Team. As a Product Support Specialist, you will play a crucial role in ensuring our customers receive the highest level of technical guidance and problem-solving expertise for our innovative line of sunrooms and outdoor living space products.

Key Responsibilities:

  • Develop an in-depth understanding of our sunroom and outdoor living space product portfolio, including features, installation methods, and customization options.
  • Respond promptly and professionally to technical inquiries and support requests from customers via various communication channels.
  • Diagnose and troubleshoot technical issues related to product installations, structural components, and other product aspects.
  • Provide clear and concise step-by-step instructions to customers for problem resolution.
  • Utilize CRM to record detailed customer interactions, technical issues, and solutions.
  • Work closely with the engineering and production teams to communicate customer feedback and identify trends in technical issues.

Requirements:

  • Proven experience in a product support role within the construction or outdoor living space industry.
  • Strong mechanical aptitude, with the ability to understand construction techniques, and structural components.
  • Mechanical and/or electrical aptitude.
  • Exceptional communication skills, both written and verbal, to convey detailed information clearly and effectively.
  • Proficiency in using software tools for documentation, tracking, communication, and order entry.
  • Ability to work independently, prioritize tasks, and manage time appropriately.
  • Work effectively and be flexible in a fast-paced environment with shifting priorities.
  • Provide excellent attention to detail and organizational skills.
  • Intermediate to advanced skills in use of Microsoft Word, Outlook and Excel and proficient with using a computer.
  • 2 years of experience working with an ERP.

About Craft-Bilt Mfg. Co.:

Craft-Bilt Mfg. Co. is a family-owned and operated company with over 76 years of experience in manufacturing for the residential and commercial remodeling industries. Our products include home improvement products for the outdoors, such as sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks. We strive to provide customer service that exceeds expectations, with a mission statement of "Enthusiastic Employees...Flawless Performance...Delighted Customers."



  • Souderton, Pennsylvania, United States Craft-Bilt Manufacturing Full time

    Job Description: We are seeking a skilled and enthusiastic Product Support Specialist to join our Customer Service Team, dedicated to providing exceptional assistance and support for our innovative line of sunrooms and outdoor living space products.As a Product Support Specialist, you will play a crucial role in ensuring our customers receive the highest...


  • Souderton, Pennsylvania, United States Staffing Connection Inc. Full time

    Job Title: Food Production SpecialistJob Summary: We are seeking a dedicated and hardworking Food Production Specialist to join our team at Staffing Connection Inc. in the Souderton area. As a Food Production Specialist, you will be responsible for various tasks involved in the preparation, processing, and packaging of food products.Key...


  • Souderton, Pennsylvania, United States Craft-Bilt Manufacturing Full time

    Customer Service RepresentativeCraft-Bilt Manufacturing Co. is a leading manufacturer of residential and commercial remodeling products. We are seeking a skilled Customer Service Representative to join our team.Our Mission:At Craft-Bilt, we value enthusiastic employees, flawless performance, and delighted customers. As a Customer Service Representative, you...

  • Mobile Therapist

    4 weeks ago


    Souderton, Pennsylvania, United States Indian Creek Foundation Full time

    Mobile Therapist Job SummaryIndian Creek Foundation is seeking a qualified Mobile Therapist to provide mobile therapy services to children, adolescents, and family members in their homes or school settings. The ideal candidate will have a strong background in mental health and experience working with children and youth.Key Responsibilities: Provide mobile...


  • Souderton, Pennsylvania, United States Boyd Machine Co. Full time

    Job OverviewBoyd Machine Co. Inc. is a reputable family-owned CNC Machine shop seeking a dedicated and experienced Quality Inspector to join our team.The Quality Inspector will play a crucial role in ensuring that our products meet the highest standards of quality and precision.This individual will oversee all aspects of the quality process and tracking to...


  • Souderton, Pennsylvania, United States Univest Corporation of PA Full time

    Job SummaryWe are seeking a highly skilled Loan Participations Officer to join our Loan Operations Team in Souderton, PA. As a key member of our team, you will be responsible for managing loan participation portfolios, facilitating seamless onboarding, and resolving inquiries and disputes.Key ResponsibilitiesManage loan participation portfolios, ensuring...

  • Nurse Care Specialist

    4 weeks ago


    Souderton, Pennsylvania, United States Caresense- Lansdale Full time

    Job Summary:CareSense Living is seeking a qualified Registered Nurse to join our team as a Direct Support Professional. As a Direct Support Professional, you will provide support and care to individuals with intellectual and developmental disabilities, autism, or other behavioral needs.Responsibilities: Assist individuals with daily living activities,...


  • Souderton, Pennsylvania, United States ASHERS CHOCOLATES Full time

    Job DescriptionSummaryThe Website Support Associate position is a critical role that requires the use of various skills, including customer service, merchandising, gift wrapping, packaging, and order accuracy. The position demands a minimum of 12 hours of availability per week, with the possibility of additional hours during peak sales periods, including...


  • Souderton, Pennsylvania, United States Home Depot Full time

    Protect Our Assets, Enhance Our StoresAs a key member of our Home Depot team, you will play a vital role in preventing financial loss caused by theft and fraud. Your expertise will be instrumental in supporting safety and environmental program compliance in your assigned store or multiple stores.Key Responsibilities:Identify and investigate incidents of...

  • Nurse Care Specialist

    4 weeks ago


    Souderton, Pennsylvania, United States BAYADA Home Health Care Full time

    Delivering High-Quality Care at HomeBAYADA Registered Nurses (RNs) play a vital role in providing personalized care to clients in the comfort of their own homes. As a skilled nursing care expert, you will have the opportunity to make a meaningful difference in the lives of our clients and their families.Key Responsibilities:Providing one-on-one care to adult...


  • Souderton, Pennsylvania, United States Pilgrim's Full time

    Purpose and Scope:The Regional Sales Manager for Contract Management & Group Purchasing Organizations will play a crucial role in driving growth within the contract managed and group purchasing organization channels. This individual will collaborate closely with the Senior Director of CMC/GPO to develop and implement strategic plans that capitalize on...


  • Souderton, Pennsylvania, United States Telford Veterinary Hospital Full time

    About the Position:We are seeking an Associate Veterinarian to join our team at Telford Veterinary Hospital. As a dynamic and passionate DVM, you will have the opportunity to work in a supportive environment with a collaborative team of professionals.About You:You're a go-getter who's excited to take on a variety of cases and work them up thoroughly.You...


  • Souderton, Pennsylvania, United States BrightPath Kids USA Full time

    Job SummaryBrightPath Kids USA is seeking a dedicated and experienced Assistant Director to join our team at our Souderton, PA location. As a key member of our leadership team, you will play a vital role in ensuring the safety and well-being of our children, while also supporting the growth and development of our staff.Key Responsibilities:Ensure the safety...


  • Souderton, Pennsylvania, United States Moyer & Son Inc Full time

    HVAC Service Technician Job OpportunityMoyer Indoor Outdoor is hiring an experienced HVAC Service Technician to join our team. As a key member of our HVAC Division, you will work alongside a team of professionals to provide exceptional customer service to our residential and commercial customers.RequirementsAt least 3 year residential HVAC Service or...


  • Souderton, Pennsylvania, United States Univest Corporation of PA Full time

    Job Title: Loan Participations OfficerUnivest Corporation of PA is seeking a skilled Loan Participations Officer to join our Loan Operations Team in Souderton, PA. As a key member of our team, you will be responsible for managing our loan participation portfolio, ensuring seamless onboarding, and providing exceptional customer service.Key...


  • Souderton, Pennsylvania, United States BrightPath Early Learning & Child Care Full time

    Center Director Assistant Job OpportunityAt BrightPath Early Learning & Child Care, we are seeking a dedicated and experienced professional to join our team as an Assistant Director. This role is a great opportunity for someone who is passionate about early childhood education and wants to make a positive impact in the lives of children and families.Key...


  • Souderton, United States Univest Financial Corporation Full time

    Overview: Univest Financial Corporation (UVSP), has approximately $7.9 billion in assets and $5.0 billion in assets under management and supervision (as of June 30, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and...

  • Production Assistant

    2 months ago


    Souderton, United States IPSEN Full time

    Job Type Full-time Description Ipsen is a Drug Free Workplace Great Benefits Day 1, Generous 401k Match, Paid time off Summary The Production Assistant works in collaboration with others to complete daily tasks and offer support to the team. This position will perform work of routine difficulty in various departments as needed or assigned by the...


  • Souderton, United States Almac Group Full time

    Almac Group is currently seeking a Production Coordinator for our Souderton, PA location. The Production Coordinator will lead an assigned team of operators in the various functions at Almac Clinical Services within Refrigerated (2-8C) and Frozen (-20C) conditions, as well as ambient conditioned areas supporting cold chain material, relevant to the packaging...


  • Souderton, United States Home Depot Full time

    Home Depot - JobID: A0FFADC0CDA3471184EAADBFE08578D7 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Production Assistant

    2 months ago


    Souderton, United States IPSEN Full time

    Job Type Full-timeDescription Ipsen is a Drug Free Workplace Great Benefits Day 1, Generous 401k Match, Paid time offSummary The Production Assistant works in collaboration with others to complete daily tasks and offer support to the team. This position will perform work of routine difficulty in various departments as needed or assigned by the...


  • souderton, United States NEXHR Full time

    Principal ResponsibilitiesLead the technology development program responsible for developing a platform of technologies & solutions for customers in the Food and Beverage industrySafety Leadership: Drive the clients safety agenda throughout the development process to ensure the company operates in a manner that is safe for our employees, customers and...

  • Product Design Manager

    5 months ago


    Souderton, United States NEXHR Full time

    Principal ResponsibilitiesLead the technology development program responsible for developing a platform of technologies & solutions for customers in the Food and Beverage industrySafety Leadership: Drive the clients safety agenda throughout the development process to ensure the company operates in a manner that is safe for our employees, customers and...


  • Souderton, United States Almac Group Full time

    Almac Group is currently seeking a Import and Export Specialist for our Souderton, PA location. The Import and Export Specialist will support Almac Clinical Services Durham, NC and Souderton, PA sites with US Import compliance when the Almac receiving site is named as Importer of Record. Responsibilities include but are not limited to: Perform a...


  • Souderton, United States IPSEN Full time

    Job Type Full-time Description Ipsen is a Drug Free Workplace Great Benefits Day 1, Generous 401k Match, Paid time off Summary The Production Assistant works in collaboration with others to complete daily tasks and offer support to the team. This position will perform work of routine difficulty in various departments as needed or assigned by the...


  • Souderton, United States IPSEN Full time

    Job Type Full-timeDescription Ipsen is a Drug Free Workplace Great Benefits Day 1, Generous 401k Match, Paid time offSummary The Production Assistant works in collaboration with others to complete daily tasks and offer support to the team. This position will perform work of routine difficulty in various departments as needed or assigned by the...


  • Souderton, PA, United States Joulé Full time

    Job Title: Food Quality Assurance Specialist Submit your CV and any additional required information after you have read this description by clicking on the application button. Location: Souderton, PA Shift: Day Shift Type: 6-month contract-hire Overview: Advance your career in quality as a Food QA Specialist in Souderton, PA! You'll gain hands-on...

  • Behavior Consultant

    2 months ago


    Souderton, United States BUILDING BLOCKS BEHAVIORAL SERVICES INC Full time

    Job DescriptionJob DescriptionOverview/Purpose:The Behavior Consultant works within a team of professionals to provide applied behavior analytic assessments and clinical services for children and adolescents with autism spectrum disorders and related developmental disabilities. The Behavior Consultant provides consultation, conducts behavioral evaluations of...


  • Souderton, United States Pilgrim's Full time

    Description CMC/GPO Regional Sales Manager - East  Purpose and Scope/General Summary: The Regional Sales Manager (Contract Management & GPO) will act within Pilgrim's established business goals and objectives to plan, develop and implement strategies in pursuit of growth within the contract managed and group purchasing organization channels. This role will...


  • Souderton, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...


  • Souderton, United States Moyer & Son Inc Full time

    Job DescriptionJob DescriptionThe HVAC Division of Moyer Indoor Outdoor is hiring due to tremendous growth and are looking for experienced HVAC SERVICE TECHNICIANS and LEADS. We are looking for proactive problem solvers and learners, good communicators, people willing to work hard and be open to continuous training and development. You must appreciate the...


  • Souderton, United States Moyer & Son Inc Full time

    Job DescriptionJob DescriptionThe HVAC Division of Moyer Indoor Outdoor is hiring due to tremendous growth and are looking for experienced HVAC SERVICE TECHNICIANS and LEADS. We are looking for proactive problem solvers and learners, good communicators, people willing to work hard and be open to continuous training and development. You must appreciate the...


  • Souderton, United States ATS Automation Full time

    ATS Company: ATS Corporation Requisition ID: 13492 Location: Souderton, PA, US, 18964 Date: Oct 17, 2024 Regional Sales Manager - Midwest NCC Automated Systems, an ATS company, is an established, well-known company in the automation and integration industry. We are poised for expansion and have an opportunity for talented and results-driven...


  • Souderton, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...


  • Souderton, United States Almac Group Full time

    Almac Group is currently seeking a Maintenance Supervisor for our Souderton location. The Maintenance Supervisor will support the Almac Facilities Maintenance activities for the PA sites. Supervise the maintenance staff and delegate work assignments as required to ensure the continuous operation of Facilities equipment and related systems while maintaining a...

  • Concrete Finisher

    7 days ago


    Souderton, United States T&T Construction Full time

    T&T Construction is hiring a Full Time Concrete Finishers to help oversee multi-location job sites including equipment, labor, and materials for our commercial concrete division in the Northeast Area. Reports to: Concrete Finishing Superintendent, or Project Superintendent Purpose of the position: Supports the place and finish of concrete pours to ensure...