Engagement Manager

2 days ago

Tumwater WA USA, United States COCHLEAR AMERICAS Full time
About the Role

The Engagement Manager position at Cochlear Americas is a key role in executing industry-leading medical device B2C sales through the application of complex sales techniques to drive territory strategy and achieve yearly sales revenue targets.

Key Responsibilities
  • Embedded in the territory sales strategies as the expert of Cochlear products to candidates and professional partners.
  • Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology.
  • Manage, develop, and inspire mentoring volunteers.
  • Provide candidate communication through various vehicles, including in-person, virtual, email, and phone.
  • Report issues via the Cochlear complaint management system and provide detailed descriptions for B2B follow-up and closure.
Sales Acumen
  • Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs, and generate sales and secure orders.
  • Establish strong relationships with key people in the assigned territory geography, including candidates, audiologists, surgeons, scheduling coordinators, and volunteers.
  • Ensure all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws, and regulations.
  • Maintain accurate documentation of all sales activities and customer interactions in compliance with Cochlear's policies.
Business Acumen
  • Manage territory expenses to budget.
  • Allocate appropriate company resources and planning to achieve territory sales success.
  • Assist with developing and implementing quarterly strategic plans to achieve objectives.
  • Submit territory information in a timely manner for the content of the territory month-end report.

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