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Customer Engagement Manager

2 months ago

Lakewood CO USA, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant and engaging environments where pet parents and their furry friends can explore a wide range of products and services.

As a key member of our Department Management team, you'll play a critical role in ensuring our stores run smoothly and efficiently. You'll be responsible for leading a team of retail and pet care associates who are dedicated to providing outstanding customer service and creating a welcoming atmosphere for all visitors.

About Your Role

As a Customer Engagement Manager, you'll be responsible for driving customer engagement and loyalty across our stores. This will involve:

  • Pet Parent Engagement: Developing and implementing strategies to enhance the customer experience, including personalized interactions and tailored product recommendations.
  • Associate Leadership: Leading and developing a team of retail and pet care associates who are passionate about delivering exceptional customer service and promoting a positive store environment.
  • Overall Retail Initiatives: Collaborating with cross-functional teams to drive business growth and improve store performance, including initiatives related to product knowledge, customer engagement, and store operations.
About Your Career

We're committed to helping our leaders grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a fast-paced retail environment with a focus on customer engagement and loyalty.
  • Develop your leadership skills through training and development programs.
  • Take on new challenges and responsibilities as you progress in your career.
  • Transfer to other stores or locations within our network.
The PetSmart Difference

We're more than just a pet retailer – we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and promoting a culture of kindness and compassion.

We're an equal opportunity employer and welcome applications from qualified candidates who share our values and passion for delivering exceptional customer experiences.