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Client Relations Specialist

2 months ago

Orlando, Florida, United States Kawneer Company, Inc. Full time
Job Overview

Key Responsibilities

The Client Relations Specialist (CRS) is responsible for a variety of essential functions, including but not limited to:
  • Providing outstanding customer support by accurately processing and managing orders in a timely manner.
  • Possessing knowledge and effective use of basic measurement instruments (e.g., tape measure, ruler, scale).
  • Interpreting architectural plans or demonstrating a willingness to learn.
  • Exhibiting fundamental understanding of products and pricing structures.
  • Proactively addressing customer inquiries and following up as necessary.
  • Resolving order discrepancies and facilitating communication between departments for effective resolution.
  • Collaborating with Sales Representatives on customer-related matters.
  • Monitoring the status of assigned customer open order reports.
  • Assessing job urgency and priorities to meet customer needs, escalating issues to management when necessary.
  • Utilizing problem-solving skills to suggest improvements in workflows and procedures.
  • Demonstrating computer proficiency for accurate and efficient data entry.
  • Complying with company policies, procedures, and documentation standards.
  • Working closely with fabrication supervisors and other internal teams to provide precise instructions for custom fabrication of aluminum extrusions.
  • Assisting with additional related tasks as assigned.
Job Duties

Responsibilities include:
  • Effectively interacting with other service centers and manufacturing facilities.
  • Participating in continuous improvement initiatives as needed.
  • Ensuring that orders adhere to internal schedules to maintain timely delivery to customers.
  • Collaborating with team members to ensure daily tasks are completed efficiently.
  • Actively promoting safety for oneself and others in the workplace, including holding customers and contractors accountable for safety standards.
Qualifications

Basic Requirements
  • High school diploma or equivalent from an accredited institution.
  • Legally authorized to work in the United States; verification of employment eligibility will be required upon hire.
Preferred Qualifications
  • Associate's degree with a minimum of 2 years of experience in the construction or architectural sector.
  • Knowledge of the construction industry or aluminum architectural systems, including familiarity with competitors.
  • Proficient in Microsoft Office Suite, including Outlook and Excel; experience with KaluCAD and JD Edwards is a plus.
  • Strong organizational and time management skills.
  • Effective communication skills, both written and verbal.
  • Ability to collaborate with customers and sales teams to develop successful order strategies.
  • Capability to thrive in a team-oriented environment.
  • Demonstrated ability to follow both written and verbal instructions.
  • Aptitude for working under tight deadlines.
About Kawneer Company, Inc.

Kawneer Company, Inc. is a premier provider of aluminum sheet, plate, and extrusions, along with innovative architectural solutions that enhance various markets, including automotive, aerospace, commercial transportation, and construction. With a legacy of innovation spanning over a century, Kawneer is dedicated to transforming the way we build and design structures. We are committed to our core values, ensuring sustainable value for our customers, employees, and communities.

At Kawneer, we prioritize:

Integrity: We lead with respect, honesty, and accountability.

Safety: We protect the health and safety of our employees and communities.

Diversity: We foster an inclusive culture that advocates for equity.

Customer Commitment: We build lasting partnerships through exceptional products and services.

Operational Excellence: We pursue continuous improvement through innovation and collaboration.

Value Creation: We strive to generate and enhance value for our stakeholders.