Client Relations Specialist

2 weeks ago

Sioux Falls, South Dakota, United States Driven Autobody Shop Full time
Job Overview

Driven Auto Body has established itself as a leading Auto Body repair facility, and we are in search of enthusiastic individuals eager to advance their careers. The perfect candidate will excel in a dynamic and professional environment. We are currently seeking a Customer Service Representative to enhance our thriving body shop operations and deliver outstanding service to our clientele.

Key Responsibilities:

  • Enhance the customer journey throughout the repair process, ensuring a seamless experience as they retrieve their vehicle.
  • Engage in daily communication with customers, insurance representatives, and suppliers.
  • Handle customer payments efficiently.
  • Coordinate with estimators for effective communication.
  • Create and maintain customer files meticulously.
  • Schedule appointments for clients with precision.
  • Provide essential administrative support to body shop functions.
  • Oversee the entire repair process, assisting technicians in various tasks from parts management to quality assurance.
  • Assist in preparing and processing necessary documents, managing calls, and maintaining customer records.
  • Perform clerical duties to support daily operations, including data entry and paperwork management.

Qualifications:

  • At least two years of relevant customer service experience, ideally in a retail context.
  • Proficient in computer applications and software.
  • Bilingual capabilities (Spanish and English) are preferred but not mandatory.
  • Clerical experience is essential.
  • Dependability is a must.
  • Exhibit a positive demeanor, strong work ethic, and professional appearance.
  • Able to manage multiple tasks and resolve issues in a fast-paced setting.
  • Possess excellent time management abilities.
  • Demonstrate a strong commitment to providing exceptional customer service.
  • Maintain a positive outlook with a desire for personal and professional growth.
  • Team-oriented mindset.
  • Experience in collision repair is preferred but not required.
  • Adaptable and dependable, thriving in environments that require flexibility.
  • Strong communication skills, initiative, and ability to collaborate effectively.
  • Able to connect with diverse groups of people.
  • Reliable transportation and a valid driver's license with a clean driving record are required.
  • Good time management skills are essential.
  • Honesty and a strong work ethic are critical.

What We Provide:

  • Awarded as the top Auto Body Repair Shop in the region.
  • A supportive leadership team.
  • Competitive compensation.
  • Top-tier pay based on experience.
  • All training costs covered to help you advance your career.
  • Paid time off benefits.
  • Access to new shop equipment.
  • Our employees are our top priority.
  • Opportunities for career advancement.
  • A collaborative team environment.
  • Standard five-day work week with no weekend shifts.

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