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Customer Service Representative

2 months ago

Springfield, Illinois, United States Kaylie Snyder - State Farm Agent Full time
{"title": "Customer Relations Representative", "description": "Role Overview

As a Customer Relations Representative with Kaylie Snyder - State Farm Agent, you will play a key role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.

Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Collaborate with other agency team members to efficiently meet customer needs and promote business growth.
Qualifications
  • Dedicated to providing exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving and committed to finding solutions that meet customer needs.
Benefits
  • Hourly pay plus commission/bonus.
  • Growth potential and opportunities for advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide a range of insurance and financial services, including auto, home, life, and retirement planning. If you are a customer-focused and empathetic individual who is passionate about helping others, we encourage you to apply for this role.", "lang_code": "en-US"}