Senior Sales and Service Representative

5 days ago


Columbia South Carolina, United States First Citizens Bank Full time
About the Role

We are seeking a highly skilled and motivated Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will be responsible for building and expanding banking relationships through proactive customer outreach and customer service requests.

Key Responsibilities
  • Proactively engage customers in conversation about their financial needs and provide personalized solutions.
  • Open deposit accounts and ancillary banking products, and facilitate customer awareness and education of bank services.
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
  • Process transactions and other account servicing requests, and provide exceptional customer service.
Requirements
  • High School Diploma or GED and 1 year of experience in sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank, or participation in a First Citizens career development program.
  • Preferred Education: Bachelor's degree
  • Preferred Area of Experience: Telephone sales
  • License or Certification Type: Valid driver's license
  • Required Skills: Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services
About First Citizens Bank

First Citizens Bank is a leading financial institution that offers a comprehensive range of banking and financial services to individuals, businesses, and institutions. We are committed to providing exceptional customer service and building long-term relationships with our customers.



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