Senior Sales and Service Representative
4 days ago
We are seeking a highly skilled and motivated Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will play a critical role in building and expanding banking relationships through proactive customer outreach and customer service requests.
Key Responsibilities- Proactively engage customers in conversation about their financial needs and provide personalized solutions.
- Open deposit accounts and ancillary banking products, ensuring seamless customer experiences.
- Facilitate customer awareness and education of bank services, including digital banking capabilities.
- Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
- Process transactions and other account servicing requests with accuracy and efficiency.
- High School Diploma or GED and 1 year of experience in sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank, or participation in a First Citizens career development program.
- Preferred Education: Bachelor's degree
- Preferred Area of Experience: Telephone sales
- Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
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