Senior Sales and Service Representative

4 days ago


Sneads Ferry North Carolina, United States First Citizens Bank Full time
About the Role

We are seeking a highly skilled and motivated Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will play a critical role in building and expanding banking relationships through proactive customer outreach and customer service requests.

Key Responsibilities
  • Proactively engage customers in conversation about their financial needs and provide personalized solutions.
  • Open deposit accounts and ancillary banking products, ensuring seamless customer experiences.
  • Facilitate customer awareness and education of bank services, including digital banking capabilities.
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
  • Process transactions and other account servicing requests with accuracy and efficiency.
Requirements
  • High School Diploma or GED and 1 year of experience in sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank, or participation in a First Citizens career development program.
  • Preferred Education: Bachelor's degree
  • Preferred Area of Experience: Telephone sales
  • Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services
What We Offer

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.



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