Residential Property Claims Adjuster
1 month ago
Job Summary:
The Residential Property Desk Adjuster will investigate, evaluate, and resolve assigned claims in accordance with client guidelines. This role requires a high level of production, timely, accurate, fair, and professional service to all clients and insured parties.
Key Responsibilities:
- Conduct thorough investigations, as outlined in the claim handling guidelines and best practices
- Deny, settle, or authorize payments to property claims based on coverage, field reports, and verifiable damage
- Interview, telephone, or correspond with insureds, claimants, vendors, carriers, witnesses, public adjusters, attorneys, etc. to gather important information to support the claims; including proofs of loss
- Set proper reserves
- Take recorded statements as needed
- Review and evaluate property claims for coverage and further claim handling procedures to conclude within required statutory time frame
- Interpret policy language and evaluate coverage issues of multiple different policies and endorsements
- Address diaries, emails, and voicemails
- Prepare technical claim documents and correspondence
- Prepare report of findings of an investigation
- Contribute to department efforts with an emphasis on team collaboration
- Other Duties as assigned
Requirements:
- 2-5 years of homeowner claims experience
- Guidewire experience strongly preferred
- Must hold a valid claims adjusting license
- Proficient in working all loss perils
- Carrier experience strongly preferred
- Proficient in Xactimate and Xactanalysis
- Proficient in reconciling supplements
- Experience in negotiating settlements
- Strong writing skills related to policy interpretation is a must
- Decision making skills and the ability to work independently
- Familiar with a variety of field concepts, practices, and procedures
- Good organization and time management skills
- Analytical and proactive claim handling skills
- Excellent customer service skills
- Proficient oral and written communication is a must
- Proficient computer & typing skills - working knowledge of MS Office: Word, Excel, and Outlook
- Ability to speak Spanish a plus
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