Front Desk Agent
3 weeks ago
We are seeking a skilled Front Desk Agent to provide exceptional guest service and support to our resort guests. As a key member of our front desk team, you will be responsible for handling guest inquiries, resolving issues, and ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities:
- Provide exceptional guest service and support to resort guests
- Handle guest inquiries and resolve issues in a timely and professional manner
- Operate Agilisys software to manage guest reservations and room assignments
- Perform guest registration and room assignment, and accommodate special requests
- Assist guests with problems and questions, and ensure that all guest problems are resolved
- Ensure proper credit when checking out guests and provide a zero balance invoice
Requirements:
- High school diploma or equivalent
- Must be able to speak, read, and write English
- Previous customer service experience, preferably in a hotel or resort setting
- Pleasant demeanor, ability to deal with the public, sense of priority, and self-starter
- Good logic, maturity, typing, and computer skills
Benefits:
- Medical, dental, and vision insurance
- Paid vacation and holidays
- 401(k) plan with employer match
- Long and short-term disability insurance
- Major illness and accident insurance
- Limited access to resort amenities
- Discounts at all Crescent Hotels & Resorts properties
About Us:
Crescent Hotels & Resorts is a leading hospitality company that offers a unique and rewarding work environment. We are committed to providing exceptional guest service and supporting the growth and development of our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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