Front Desk Agent

3 weeks ago


Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full time
Job Summary:

We are seeking a skilled Front Desk Agent to provide exceptional guest service and support to our resort guests. As a key member of our front desk team, you will be responsible for handling guest inquiries, resolving issues, and ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Provide exceptional guest service and support to resort guests
  • Handle guest inquiries and resolve issues in a timely and professional manner
  • Operate Agilisys software to manage guest reservations and room assignments
  • Perform guest registration and room assignment, and accommodate special requests
  • Assist guests with problems and questions, and ensure that all guest problems are resolved
  • Ensure proper credit when checking out guests and provide a zero balance invoice

Requirements:
  • High school diploma or equivalent
  • Must be able to speak, read, and write English
  • Previous customer service experience, preferably in a hotel or resort setting
  • Pleasant demeanor, ability to deal with the public, sense of priority, and self-starter
  • Good logic, maturity, typing, and computer skills

Benefits:
  • Medical, dental, and vision insurance
  • Paid vacation and holidays
  • 401(k) plan with employer match
  • Long and short-term disability insurance
  • Major illness and accident insurance
  • Limited access to resort amenities
  • Discounts at all Crescent Hotels & Resorts properties

About Us:

Crescent Hotels & Resorts is a leading hospitality company that offers a unique and rewarding work environment. We are committed to providing exceptional guest service and supporting the growth and development of our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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