Customer Service Representative
2 weeks ago
Job Summary
We are seeking a skilled Customer Service Representative to join our Front Desk team at Crescent Hotels and Resorts. As a key member of our hospitality team, you will provide exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Provide top-notch customer service to guests, responding to their needs and concerns in a professional and courteous manner.
- Manage front desk operations, including check-in, check-out, and guest registration.
- Process transactions and handle cash and credit transactions in accordance with hotel policies and procedures.
- Stay up-to-date on hotel events, promotions, and services, and communicate this information to guests as needed.
- Work effectively with other departments to ensure seamless service delivery.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience, preferably in a hotel or resort setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
Benefits
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- A fun and dynamic work environment.
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