Customer Service Representative

2 weeks ago


Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our Front Desk team at Crescent Hotels and Resorts. As a key member of our hospitality team, you will provide exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Provide top-notch customer service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Manage front desk operations, including check-in, check-out, and guest registration.
  • Process transactions and handle cash and credit transactions in accordance with hotel policies and procedures.
  • Stay up-to-date on hotel events, promotions, and services, and communicate this information to guests as needed.
  • Work effectively with other departments to ensure seamless service delivery.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.

Benefits

  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A fun and dynamic work environment.


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