Front Desk Representative
1 day ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Horseshoe Bay Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Manage front desk operations, including guest registration, room assignments, and cash handling.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
- Operate Agilisys software, take same-day reservations, and enter reservations into the system.
- Assist guests with problems and questions, ensuring all guest issues are resolved.
- Ensure proper credit when checking out guests and provide a zero-balance invoice.
- High school diploma or equivalent.
- Ability to speak, read, and write English.
- Previous customer service experience, preferably in a hotel or resort setting.
- Pleasant demeanor, ability to deal with the public, sense of priority, and self-starter.
- Good logic, maturity, typing, and computer skills.
- Medical, dental, and vision insurance.
- Paid vacation, paid holidays.
- 401(k) plan with employer match.
- Long and short-term disability.
- Major illness insurance.
- Accident insurance.
- Limited access to resort amenities.
- Discounts at Crescent Hotels & Resorts properties.
Horseshoe Bay Resort is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and guests.
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