Front Desk Representative

1 day ago


Horseshoe Bay, Texas, United States Crescent Services Full time
Front Desk Agent Opportunity

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Horseshoe Bay Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Manage front desk operations, including guest registration, room assignments, and cash handling.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Operate Agilisys software, take same-day reservations, and enter reservations into the system.
  • Assist guests with problems and questions, ensuring all guest issues are resolved.
  • Ensure proper credit when checking out guests and provide a zero-balance invoice.
Requirements:
  • High school diploma or equivalent.
  • Ability to speak, read, and write English.
  • Previous customer service experience, preferably in a hotel or resort setting.
  • Pleasant demeanor, ability to deal with the public, sense of priority, and self-starter.
  • Good logic, maturity, typing, and computer skills.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid vacation, paid holidays.
  • 401(k) plan with employer match.
  • Long and short-term disability.
  • Major illness insurance.
  • Accident insurance.
  • Limited access to resort amenities.
  • Discounts at Crescent Hotels & Resorts properties.

Horseshoe Bay Resort is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and guests.



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