Front Desk Manager

4 weeks ago


Silver Bay, Minnesota, United States Full-Time Year-Round Positions Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. The successful candidate will be responsible for overseeing the front desk operations, providing exceptional customer service, and ensuring that our company's policies and procedures are being followed.

Key Responsibilities
  • Supervise and assist the Guest Services Manager in training and supporting front desk staff.
  • Check guests in and out using current hospitality software.
  • Maintain knowledge of our current rates, accommodations, and activities.
  • Provide accurate information to guests as needed.
  • Learn and effectively utilize current hospitality computer software daily.
  • Perform duties per daily routine and shut-down procedure list.
  • Responsible for maintaining and balancing a cash drawer at the end of their shift and signing off on front desk staff members' cash counts.
  • Receive, record, and input membership and in-house transactions into current hospitality software.
  • Input Silver Bay Conference Groups rooming lists and ensure proper rates are charged.
  • Provide support to the Reservations Department as needed.
  • Perform other duties as assigned by the Guest Service Manager.
Requirements
  • High school diploma or equivalent.
  • Knowledge of the entire front desk operation.
  • Previous supervisory experience preferred.
  • Effective verbal and written communication skills.
  • Competence to meet, answer, and receive incoming calls from the public in a courteous and efficient manner.
  • Organizational skills/multi-tasking is necessary.
  • Proficiency and fundamental knowledge of technology and basic computer operation.
  • Accuracy in handling money and record-keeping.
  • Basic accounting knowledge.
  • Professional telephone etiquette.
  • Outside knowledge of the surrounding area is preferred.
Physical Requirements
  • Prolonged periods of standing.
  • Must be able to lift up to 15 pounds at times.


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