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Patient Services Representative

2 months ago

Raleigh, North Carolina, United States North Carolina Retina Associates Full time

North Carolina Retina Associates is seeking a dedicated and compassionate Patient Services Representative to join our team

In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience from their initial interaction to their departure.

Responsibilities:
  • Warmly greet patients and guide them through registration procedures, collecting necessary information and verifying insurance details.
  • Assist patients in completing all required forms and documentation with accuracy and efficiency.
  • Communicate clearly and effectively with patients, providing information about medical office policies, procedures, and treatment options.
  • Schedule patient appointments, ensuring optimal utilization of physician time and minimizing reschedules.
  • Answer incoming calls promptly and professionally, addressing inquiries and directing calls as needed.
  • Process payments accurately and efficiently, maintaining a clear understanding of billing procedures.
  • Maintain a clean, organized, and welcoming reception area, creating a positive environment for patients.
  • Collaborate effectively with the medical team to ensure smooth patient flow and optimal care delivery.
Qualifications:
  • High School Diploma or equivalent required.
  • Proven experience in a customer service role, preferably within a healthcare setting.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong organizational and time management abilities.
  • Proficiency in using computer systems for data entry and retrieval.
  • Ability to learn and adapt to new software programs quickly.

If you are a highly motivated individual with a passion for providing exceptional patient care, we encourage you to apply