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Customer Service Representative

1 month ago

Raleigh, North Carolina, United States ValuedHR Business Services LLC Full time
Job Description

Company Overview:

ValuedHR Business Services LLC is a leading provider of human resources solutions for businesses of all sizes. Our goal is to help companies streamline their HR processes and improve their overall efficiency.

Job Overview:

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, live chat, and email communication channels. Your primary focus will be to assist our clients with any inquiries or concerns they may have regarding our services.

Key Responsibilities:

Respond to customer inquiries and provide accurate information about our services

Assist customers with any technical issues they may encounter

Process customer orders and payments

Maintain a high level of customer satisfaction by resolving any issues or complaints in a timely and professional manner

Collaborate with team members to ensure a seamless customer experience

Keep detailed records of customer interactions and transactions

Proactively identify opportunities to improve the customer experience and provide feedback to the team

Qualifications:

Minimum of 1 year experience in a customer service role

Excellent communication skills, both verbal and written

Ability to multitask and prioritize in a fast-paced environment

Strong problem-solving skills and attention to detail

Proficient in Microsoft Office and basic computer skills

Availability to work flexible hours, including evenings and weekends

Previous experience in a remote or freelance role is a plus

Why Work With Us:

Flexible work schedule and the ability to work from home

Opportunity for growth and development within the company

Supportive and collaborative team environment

Chance to work with a diverse range of clients and industries

We are committed to providing our clients with exceptional service and support. If you are a self-motivated individual with a passion for providing exceptional customer service, we want to hear from you.