Service Management Specialist

6 days ago


Pittsburgh, Pennsylvania, United States The Bank of New York Mellon Full time
Job Title: Service Management

We are seeking a highly skilled Service Management professional to join our IT Asset Management team. This role is located in either our Pittsburgh, PA or Lake Mary, FL office and follows a hybrid work style (3 days in office, 2 days work from home).

Key Responsibilities:
  • Participate and/or lead activities supporting and improving processes for the global Software Asset Management Program.
  • Manage software compliance activities, software lifecycle management, and internal customer request queue.
  • Maximize the value of IT assets by managing processes, controlling costs, and driving compliance to mitigate risk.
  • Monitor, maintain, and enforce Software Asset Management policies and procedures.
  • Introduce new ideas for automating and improving processes, productivity, or compliance.
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, or a related discipline, or equivalent work experience.
  • 5+ years of experience in IT, with at least 2 years in IT Software Asset Management role.
  • Experience in the financial services industry is a plus.
Preferred Qualifications:
  • CSAM or CITAM certification.
  • Strong technical background with a working knowledge of IT Infrastructure.
  • Full understanding of software license types, metrics, and applied applications.
About BNY Mellon:

BNY Mellon is a leading global financial services company with a rich history and industry firsts. We offer a culture that empowers employees to grow, take risks, experiment, and be themselves. Our inclusive culture speaks for itself, with awards such as Fortune World's Most Admired Companies, Bloomberg's Gender Equality Index, and Human Rights Campaign Foundation's 100% score Corporate Equality Index.

We provide highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. Our ambition is to build the best global team, one that is representative and inclusive of the diverse talent, clients, and communities we work with and serve.



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