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Valet Service Manager

2 months ago

Pittsburgh, Pennsylvania, United States Parking Management Services Full time
About the Role

We are seeking a highly skilled and experienced Valet Service Manager to join our team at Parking Management Company. As a key member of our operations team, you will be responsible for leading and managing a team of valets, ensuring the delivery of exceptional guest service and consistently exceeding guest expectations.

Responsibilities
  • Lead and Motivate a Team: Foster a positive and productive work environment, leading and motivating a team of valets to achieve exceptional service standards.
  • Oversee Daily Operations: Assist in overseeing the day-to-day operations of the valet service, ensuring smooth and efficient operations.
  • Implement Service Standards: Implement and enforce valet policies and procedures to maintain the highest standards of service quality.
  • Train and Develop: Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge.
  • Address Guest Concerns: Address guest concerns and complaints promptly and professionally, ensuring their satisfaction.
  • Collaborate with Hotel Management: Collaborate with hotel management and other departments to ensure seamless service integration.
  • Monitor Performance Metrics: Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions.
  • Maintain a Safe and Secure Environment: Maintain a safe and secure valet area, adhering to all safety and security protocols.
Qualifications
  • Proven Leadership Skills: Proven track record of success in leading, motivating, and developing teams.
  • Exceptional Customer Service Skills: Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively.
  • Strong Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Attention to Detail: Attention to detail and a commitment to maintaining the highest standards of service quality.
  • Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management.
Benefits
  • Competitive Salary: Competitive salary commensurate with experience.
  • Comprehensive Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan.
  • Opportunity for Professional Growth: Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience.
  • Chance to Lead and Develop a Team: Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations.
  • Professional Development Opportunities: Professional development opportunities, including training, conferences, and mentorship programs.