EUC Desktop Engineer

4 days ago


Reston, Virginia, United States Tata Consultancy Services Full time

Job Summary

We are seeking a skilled EUC Desktop Engineer to join our team at Tata Consultancy Services. As an EUC Desktop Engineer, you will be responsible for the configuration, deployment, and inventory management of desktop assets for corporate users and retail stores.

Key Responsibilities

  • Configure and deploy desktop assets, including laptops, desktops, docking stations, mobile phones, iPads, and other peripherals.
  • Manage inventory and track desktop assets to ensure accurate and up-to-date records.
  • Assist users with resolving technical issues and provide information on incident tracking and service request status.
  • Deploy and ship equipment to stores and users as needed.
  • Develop and maintain strong knowledge of Windows OS and iOS devices.
  • Provide installation support for standard software and propose processes for new application requests.
  • Perform technical troubleshooting and incident management.
  • Provide excellent customer service skills to handle Techbar operations.
  • Develop and maintain a strong understanding of EUC environment and manage business relationships.

Requirements

  • Strong problem resolution skills with ability to identify, diagnose, and resolve application defects.
  • Ability to manage work distribution and assignments to field services staff.
  • Ability to work effectively with staff, stakeholders, business partners, and vendors.
  • Ability to speak, read, and write English.
  • Experience with ITIL-based systems such as ServiceNow.
  • Excellent verbal and written communication skills with ability to effectively communicate with all levels of the organization and vendors.
  • Ability to function independently, have flexibility, and personal integrity.

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