Luxury Client Consultant
2 weeks ago
Founded in 1913 in Italy, the Prada Group has established a legacy of excellence paired with a forward-thinking vision.
As a global leader in the luxury industry, the Group operates across more than 45 countries with renowned brands such as PRADA, Miu Miu, Church's, and Car Shoe, employing individuals from over 100 nationalities.
The recent acquisition of Pasticceria Marchesi 1824 signifies the Group's expansion into the culinary sector, maintaining the same high standards of quality.
Additionally, the Prada Group actively engages in the art world, enhancing its presence through contemporary art initiatives that are continuously evolving.
Working with our Company means being part of a creative and international atmosphere, surrounded by teams driven by curiosity and a commitment to excellence.
The cornerstone of our success lies in the recognition and appreciation of the talent and passion of our employees, fostering their professional development.
JOB PURPOSE
To act as the representative of the Company to clients, achieving both quantitative and qualitative goals for the Department and the Store.
RESPONSIBILITIES
- Manage sales and enhance each phase of the sales journey.
- Identify and understand the needs of customers, both expressed and unspoken.
- Showcase and highlight the product assortment.
- Encourage cross-selling and additional purchases.
- Guide the customer to the payment area, prepare packaging, and handle transactions as needed.
- Address customer complaints, with support from management when necessary.
- Acquire in-depth knowledge of all products within the assigned category.
- Ensure proper management (cleaning, maintenance, replacement) of products in the department.
- Stay informed about available stock.
KNOWLEDGE AND SKILLS
- A passion for interpersonal relationships and sales.
- Strong problem-solving abilities, curiosity, and a keen interest in luxury, fashion, art, and design.
- Experience in fostering long-term client relationships.
- Ability to work collaboratively as well as independently.
- Exceptional communication and interpersonal skills.
- Enthusiasm and expertise in the product category managed.
- Proficiency in English is essential; additional languages are advantageous.
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