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Client Relations and Luxury Service Specialist

2 months ago

Beverly Hills, California, United States Ralph Lauren Full time

Company Overview

Ralph Lauren Corporation (NYSE:RL) stands as a premier entity in the design, marketing, and distribution of high-end lifestyle products across five key categories: apparel, accessories, home, fragrances, and hospitality. With a legacy spanning over 50 years, Ralph Lauren has cultivated a reputation and distinctive image that resonates globally through an expanding array of products, brands, and international markets. The Company's esteemed brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, representing one of the most recognized families of consumer brands worldwide.

Position Overview

The Hospitality Support Associate plays a pivotal role in ensuring that exceptional luxury service standards, product expertise, and hospitality are consistently conveyed to all clients across various contact points, including in-person interactions and telephone communications. This position is also responsible for enhancing the in-store client experience and supporting the achievement of sales objectives.

Key Responsibilities

  • Deliver the highest level of quality service to clients at all interaction points: in-store, via phone, and through electronic communication.
  • Create a luxurious shopping atmosphere by executing in-house hospitality experiences, transportation services, and concierge tasks to ensure superior client experiences.
  • Assist in the planning and execution of marketing events as required.
  • Collaborate with sales and service teams to uphold the customer experience and brand promise.
  • Manage the client experience for all hospitality needs within the store, including food and beverage services.
  • Foster meaningful relationships with internal and external clients through effective hospitality service.
  • Maintain a pristine and organized Guest Kitchen environment, demonstrating strong attention to detail.
  • Become proficient in service and product presentation, adhering to brand guidelines.
  • Support the Hospitality Team in resource organization and process improvements to enhance client experiences.
  • Engage in team initiatives, providing support across Hospitality functions as needed.
  • Develop strong relationships with clients over the phone, facilitating sales and service inquiries.
  • Provide product knowledge and availability to clients through effective communication.
  • Enhance customers' shopping experiences through various services, including assistance and concierge services.
  • Act as the primary contact for resolving sales, service, or operational issues.
  • Assist with product requests and ensure proper documentation and tracking.
  • Innovate practices that exceed service expectations for both internal and external customers.
  • Support marketing and PR initiatives as required.
Qualifications
  • 1-3 years of relevant experience.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills with the ability to build and maintain relationships.
  • Attention to personal presentation and detail.
  • Strong organizational skills with the ability to manage multiple tasks.
  • Ability to thrive in a high-pressure environment.
  • Proactive and self-motivated mindset.