Hope Lodge Operations Manager

1 week ago

St Louis, Missouri, United States American Cancer Society Full time
Job Title: Hope Lodge Manager

The American Cancer Society is seeking a dedicated and compassionate individual to manage the operations of a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers.

About the American Cancer Society

We are a leading organization in the fight against cancer, with a mission to save lives, celebrate lives, and lead the fight for a world without cancer. Our employees and 1.5 million volunteers are passionate about making a difference in the lives of those affected by cancer.

Job Summary

The Hope Lodge Manager will be responsible for ensuring the safe and efficient operation of the Hope Lodge, supervising a staff team, and implementing constituent relationship management principles. This is a unique opportunity to make a meaningful impact in the lives of cancer patients and their families.

Key Responsibilities:
  • Manage staff, volunteers, and vendors to deliver Hope Lodge services and provide guests access to cancer treatment in accordance with ACS policy and protocols.
  • Directly supervise evening and overnight staff.
  • Serve as site lead staffer for Hope Lodge in absence of Senior Manager.
  • Ensure all guest interactions and processes are handled in strict adherence to Hope Lodge Operations policies.
  • Communicate with healthcare workers and referral sources, including conducting health care worker orientations and Hope Lodge promotion with referring partners.
  • Aide Senior Manager in working with Facilities Management staff and vendors to secure and maintain the Lodge property.
  • Ensure timely and accurate reporting, including data entry into applicable software and systems.
  • Ensure timely completion of all required American Cancer Society trainings and compliance courses for self and staff team.
  • Perform any and all necessary responsibilities in the absence of staff or volunteers, including guest transportation, and ensure Hope Lodge is staffed at all times.
  • Oversee recruitment, training, retention, and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
  • May serve as a spokesperson for the Hope Lodge to actively promote community relations and awareness of Hope Lodge activities.
  • Identify development opportunities with Hope Lodge guests and community leaders, and assist with solicitation when appropriate.
Requirements:
  • Bachelor's degree in business administration, non-profit management, public health, hotel/hospitality, social work, or a related field, or an equivalent combination of education and experience.
  • Four years of progressively responsible professional experience with at least two years of direct supervision of staff.
  • Receiving the COVID-19 vaccination is an essential function of this position, and employees are expected to follow guidelines established by the organization with respect to the COVID-19 virus.
  • Hope Lodge employees are expected to remain up to date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).
Preferred Qualifications:
  • Knowledge of ACS mission and complete understanding of Hope Lodge operations, strategy, and program purpose.
  • Proven ability to prioritize and execute tasks in a high-pressure environment, with experience in hospitality housing or similar residential management.
  • Current CPR and AED certification.
Special Mental or Physical Demands:
  • Ability to lift and carry 25 pounds.
  • Ability to move around to all areas of the lodge quickly and safely.
  • Ability to travel by vehicle and/or airplane as necessary.
  • A valid driver's license and clean driving record is required.
About Our Benefits:

The American Cancer Society offers a generous paid time off policy, medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.

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