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Operations Manager
2 months ago
Wells Fargo Wealth and Investment Management (WIM) Operations is seeking an experienced leader to oversee the Trust Check Processing department. This role requires a strong understanding of operations management, risk management, and compliance. The successful candidate will lead a team of professionals in handling trust check processing, ensuring accuracy and efficiency in their work.
Key Responsibilities:- Manage and develop a team of operations professionals to achieve business objectives.
- Develop and implement strategies to improve staffing processes, ensuring compliance with regulatory guidelines.
- Collaborate with internal partners, including front office teams, Legal, Risk, Compliance, and Control teams.
- Work independently on complex issues and projects, identifying opportunities for process improvement and risk control development.
- Provide training, performance evaluation, and coaching to less experienced team members.
- Make decisions and resolve issues regarding resources, objectives, and operations of the functional area and team.
- Interpret and develop policies and procedures for operations functions within the scope of responsibility.
- Provide leadership and guidance to the team, ensuring they meet business objectives and adhere to company policies and procedures.
- 4+ years of operations experience, or equivalent demonstrated through work experience, training, military experience, or education.
- 2+ years of leadership experience.
- Knowledge of check processing functions.
- BA/BS degree or higher in business or finance.
- Knowledge and understanding of the securities industry, brokerage, and/or trust business.
- Experience with BETA, SmartStation, SEI, or other trust applications.
- Ability to develop and negotiate solutions to issues with partners or clients, including escalations as needed.
- Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management.
- Strong analytical skills with high attention to detail and accuracy.
- Advanced Microsoft Excel skills.
- Team leading or management experience.
- Excellent verbal, written, and interpersonal communication skills.
- Process, procedure, and control design or improvement experience.
- Issue management experience.
- Willingness to work on-site at the stated location.
- Registration for FINRA SIE and Series 99 must be completed within 120 days of hire date if it is not available for transfer upon hire.
- Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position.
- This position is not eligible for Visa sponsorship.
