Technical Support Specialist for Laser Systems

2 weeks ago

Houston, Texas, United States Bodorlaser, Inc Full time

Company Overview:

Bodor Laser is a leading manufacturer and exporter specializing in the design, research, and production of fiber laser machinery utilized for cutting various metal materials. With a multilingual service team, Bodor provides around-the-clock support and has established a global market presence in over 150 countries. The company is dedicated to the welfare of its employees and society, striving for international recognition through innovative Made-in-China solutions that enhance lives through laser technology.

With a workforce exceeding 2500 employees worldwide, Bodor is expanding its operations and is eager to welcome skilled technical service professionals to join its U.S. subsidiary, Bodorlaser Inc.

Position Summary:

The role involves supporting clients with Bodor Laser products, providing expert technical guidance and after-sales assistance in the field.

Key Responsibilities:

  • Act as the primary liaison for clients, delivering direct support for laser systems via phone, email, chat, and on-site visits.
  • Assist customers and personnel in diagnosing and resolving mechanical and electrical issues with laser systems.
  • Monitor technical inquiries and requests from clients.
  • Manage schedules and follow up with clients to ensure optimal utilization of laser systems.
  • Conduct mechanical repairs on laser systems at client locations, assessing the need for specialized resources or parts.
  • Interpret layout drawings and blueprints for equipment installation.
  • Maintain an inventory of replacement parts, ensuring availability through effective communication with clients, staff, vendors, and manufacturers.
  • Identify and address safety concerns related to the machinery.
  • Provide training sessions for clients.
  • Document service and expense reports accurately.
  • Perform failure analysis and recommend upgrades as necessary.
  • Support the final integration and commissioning of complex automation projects when required.
  • Assist with heavy mechanical operations, such as loading and unloading equipment as needed.
  • Travel regularly within designated territories.
  • Other responsibilities as assigned.

Basic Qualifications:

  • Associate degree in mechatronics, automation engineering, mechanical/electrical engineering, or a related field with a minimum of 2 years of experience with automated CNC machinery.
  • Recent hands-on experience in the installation, repair, and troubleshooting of automated CNC systems.
  • Familiarity with engineering software, including SolidWorks and AutoCAD.
  • Ability to read and interpret electrical and mechanical schematics and testing equipment.
  • Strong verbal and written communication skills.
  • Proven technical writing abilities.
  • Proficient in Microsoft Word, Excel, and remote communication tools.
  • Capable of working independently and collaboratively in a dynamic environment.
  • Self-motivated and accountable.
  • Able to perform under pressure.
  • Willingness to travel as necessary (local and domestic).
  • Physical capability to lift up to 50 lbs.

Preferred Qualifications:

  • Bachelor's Degree in mechatronics, automation engineering, or electrical engineering from an accredited institution.
  • 3+ years of relevant experience with automated CNC or fiber laser systems.
  • Proficiency in Mandarin Chinese is an advantage.

Benefits:

  • Competitive compensation package.
  • Company-sponsored medical insurance.
  • Affordable dental and vision insurance options.
  • Company-funded basic life, short- and long-term disability insurance.
  • 401(k) plan with employer matching.
  • Generous paid time off and holiday schedule.
  • Flexible spending account (FSA).
  • Birthday gifts and holiday bonuses.
  • Employee assistance programs.
  • Visa sponsorship opportunities for eligible candidates.

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Background checks and drug screenings are conducted in accordance with company policies and legal guidelines.

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