Advanced Systems Engineer III
2 weeks ago
Benefits:
- 401(k)
- 401(k) matching
- Performance-based bonuses
- Dental coverage
- Complimentary snacks and meals
- Health insurance
- Paid time off
- Vision coverage
Merit Technologies is seeking a dedicated full-time Level III Engineer with expertise in Managed Service Provider (MSP) environments to become a vital part of our team. This role involves delivering proactive engineering support to clients, both remotely and on-site, as necessary. Our company, located in Greenville, SC, has been committed to providing effective, productive, and profitable IT solutions since 2009, helping businesses enhance their operational efficiency. We collaborate closely with our clients, offering a range of services including RMM, managed services, CIO consulting, VOIP, security solutions, SaaS development, and disaster recovery.
Role Summary
A Systems Engineer III will collaborate with the MSP team to deliver high-level support to our clients. This position encompasses a variety of responsibilities, including project management and implementation, technical assistance, customer training, and maintenance tasks. You will serve as the lead engineer for your assigned clients, guiding other engineers in providing comprehensive support. This role requires planning, designing, and executing network and system engineering strategies of moderate complexity. A Systems Engineer III will also identify and develop client requirements for provisioning, inventory management, project execution, and needs assessments.
Key Responsibilities
- Providing technical support either on-site or through phone and email communication
- Troubleshooting diverse computer, server, and network issues
- Maintaining, repairing, relocating, or handling computer equipment
- Configuring computer networks while adhering to company standards and policies
- Leading a team, fostering an environment that encourages skill development and excellence
- Local travel within the metropolitan area may be required, along with occasional travel beyond the region
Qualifications
- Experience: Minimum of 8 years in the IT sector required; experience in a Managed Service Provider (MSP) setting is preferred.
- Language: Proficiency in English
- Education Level: Bachelor's Degree preferred
- Field of Study: Engineering or a related discipline
- Combination of education and experience is acceptable
Knowledge, Skills, and Abilities
- Thorough understanding of Information Technology
- Strong troubleshooting skills and proven methodologies
- Ability to analyze complex issues and communicate effectively
- Team-oriented with a collaborative spirit
- Positive attitude and adaptability
- Exceptional problem-solving skills
- Effective time and task management
- Familiarity with technologies such as:
- Applications including Microsoft Office, Google Apps for Business, Visio, Adobe, Exchange, etc.
- Windows Server Operating Systems
- Active Directory
- Virtualization technologies, primarily Hyper-V and VMWare
- Remote management tools and ticketing systems
- Firewall management (Watchguard, Sophos, Sonicwall, Fortinet)
- Backup and Disaster Recovery solutions
- Wireless infrastructure (Unifi and Meraki)
- Switch management (Configuration, Troubleshooting, Maintenance)
- Office 365 administration
- Google Workspace administration
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