Client Services Representative

2 days ago


Fort Lauderdale, Florida, United States Vista Global Holding Limited Full time
Job Title: Client Services Specialist

At Vista Global Holding Limited, we are revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service. As a Client Services Specialist, you will play a critical role in delivering exceptional customer service to our clients.

Key Responsibilities:
  • Proactively coordinate and communicate flight management details, including itinerary updates, manifest details, catering requests, and ground transportation arrangements.
  • Monitor multiple flight statuses and ensure timely updates are made to passengers.
  • Work closely with operations teams on flight feasibility, operational concerns, and weather forecasts.
  • Report flight reliability, completion, and disruption via Sales Force.
  • Provide prompt and concise communications to clients and internal teams regarding flight management, including itinerary updates, flight delays, and weather updates.
Requirements:
  • 2-3 years of professional client service experience, travel, hospitality, or similar high-touch customer service experience.
  • Highly detail-oriented with excellent organizational skills.
  • Ability to perform fundamental tasks on a computer and troubleshoot when needed.
  • Ability to synthesize, prioritize, and precisely execute multiple tasks under time constraints in a dynamic environment.
  • Demonstrable ability to forge trusted relationships with internal and external customers.
What We Offer:
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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