Exceptional Customer Experience Specialist

3 weeks ago


Brooklyn, New York, United States National Safety Apparel Full time
Delivering Exceptional Customer Experiences
National Safety Apparel is committed to delivering exceptional customer experiences across every interaction. As an Exceptional Customer Experience Specialist, you will play a critical role in achieving this goal by providing accurate and timely responses to customer inquiries, processing orders efficiently, and meeting/exceeding all quality standards.

About the Role
This is a full-time position that requires long periods of sitting or standing at an individual workstation. The ideal candidate will have excellent communication skills, product knowledge, and the ability to work effectively in a team environment.

Key Responsibilities
* Provide quotes, process orders, and answer customer questions with accuracy in a timely manner
* Strive to deliver one-touch resolution for every case handled
* Meet and/or exceed all Service Level Agreements (SLA) that are established for each assigned customer
* Meet and/or exceed all Quality Service Standards as established by Customer Experience
* Meet and/or exceed all Performance Metrics as established by Customer Experience

What We Offer

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