Client Experience Specialist
3 weeks ago
About the Company: Blackbird Recruiting is a staffing agency specializing in connecting top talent with leading companies. Our team is passionate about delivering exceptional results and building long-lasting relationships.
">Job Overview: As a Client Experience Specialist, you will play a critical role in providing outstanding client service, support, and experiences that drive our ongoing success and merchant retention. You will be the first point of contact for clients, making your communication skills and problem-solving abilities essential to the role.
">Responsibilities: Your key responsibilities will include working the customer service queue, monitoring and answering incoming calls and emails, generating trouble tickets, and contacting clients with follow-up and resolution. You will document customer issues, ensure timely reporting, referral, follow-up, and escalation of merchant issues, and help build and maintain knowledge sources and training materials.
">Requirements: To succeed in this role, you must have a high school diploma or equivalent, some Bachelor's or Associate's work preferred. You must have 1-2 years of related experience, proficient keyboard and computer skills, especially Microsoft Office applications. You must be able to work in a fast-paced environment as part of a team but assume ownership and responsibility for team and self-assigned work.
">- Excellent telephone, interpersonal, and verbal communication skills. You must be able to communicate clearly and efficiently both over the phone and in writing.
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls.
- Ability to identify and resolve/escalate complex problems.
- Proven commitment to high-quality customer service and a customer-first approach to problem-solving.
- Efficient time management skills to maximize the number of merchants that can be assisted while maintaining a high level of detail in notes and follow-up.
Salary Range: The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. This is a full-time in-person position based in Brooklyn, NY.
-
Client Experience Specialist
2 weeks ago
Brooklyn, New York, United States [salon]718 Full timeJob DescriptionGreet and welcome clients, handling all check-in/checkout processes with a smileSchedule appointments based on stylist availability and client preferencesManage phone calls and emails in a professional and courteous mannerAssist with community outreach and events to promote the salon's servicesThe ideal candidate will have previous experience...
-
Client Experience Specialist
2 weeks ago
Brooklyn, New York, United States Restore Hyper Wellness Full timeKey ResponsibilitiesClient Engagement: Assist clients over the phone, return important voicemails, and facilitate the booking, scheduling, rescheduling, and cancellation process.New Client Onboarding: Complete medical waivers and create profiles in our point-of-sale system.Service Education: Educate clients on Restore services, including medical benefits,...
-
Client Support Specialist
2 weeks ago
Brooklyn, New York, United States Metropolitan Council on Jewish Poverty Full timeJob Title: Client Support SpecialistEstimated Salary Range: $29-$32 per hourAbout the RoleWe are seeking a highly skilled Client Support Specialist to join our team at the Metropolitan Council on Jewish Poverty. As a key member of our Brooklyn Hub department, you will work closely with clients of diverse backgrounds to provide essential services, including...
-
Banking Client Experience Specialist
2 weeks ago
Brooklyn, New York, United States Flagstar Bank Full timeFlagstar Bank is seeking a professional to provide exceptional customer service as a Branch Banking Client Consultant. In this role, you will interact with clients in a branch setting, providing personalized financial services to meet their goals. You will process transactions accurately and efficiently while maintaining operational standards. Your goal is...
-
Client Services Specialist
2 weeks ago
Brooklyn, New York, United States Westhab Inc. Full timeWe are looking for a dedicated Client Services Specialist to join our team at Westhab Inc. in Brooklyn, NY. In this role, you will be responsible for providing crisis intervention, aggressive and supportive counseling to strengthen clients' ability to make appropriate life decisions.The ideal candidate will have a strong understanding of social work...
-
Client Care Specialist
3 weeks ago
Brooklyn, New York, United States Lantern Community Services Inc Full timeJob SummaryWe are seeking a dynamic and engaging Client Care Specialist who has experience working with formerly homeless, mentally ill single adults, families and young adults aging out of foster care in a supportive housing environment.The ideal candidate will have solid clinical knowledge as well as experience working with individual and or families that...
-
Private Client Financial Specialist
2 weeks ago
Brooklyn, New York, United States Citizens Full timePrivate Client Financial SpecialistCitizens is seeking an experienced Private Client Financial Specialist to join its team. As a trusted advisor, you will work closely with high-net-worth individuals and families to create personalized financial plans that meet their unique goals and objectives.The ideal candidate will possess a strong understanding of...
-
Client Support Specialist
3 weeks ago
Brooklyn, New York, United States New York Psychotherapy and Counseling Center Full timeAbout the RoleWe are seeking a highly motivated and compassionate Client Support Specialist to join our team at the New York Psychotherapy and Counseling Center. In this full-time position, you will be responsible for managing a caseload of Health Home Care clients and providing comprehensive care planning.
-
Client Experience Coordinator
2 days ago
Brooklyn, New York, United States Banfield Pet Hospital Full timeJob DescriptionThe Client Service Coordinator is an integral part of our hospital team, responsible for ensuring a seamless client experience from initial contact to departure. This role requires a unique blend of administrative skills, attention to detail, and a passion for animal care.Duties and ResponsibilitiesAct as the first point of contact for...
-
Client Experience Manager
2 weeks ago
Brooklyn, New York, United States Restore Hyper Wellness - RHWS037 Full timeWhat We OfferAt Restore Hyper Wellness, we offer a competitive hourly salary and a fun, wellness-focused work environment.This role is responsible for delivering a high-quality customer experience by greeting clients, assisting with Restores wellness services, and using consultative sales tactics to identify client needs and match them to services.The...
-
Client Experience Coordinator
2 weeks ago
Brooklyn, New York, United States Bhired Full timeAbout the Role: Bhired is looking for a dynamic Intake Supervisor to manage our intake operations. This role involves leading a team, handling crisis situations, screening clients, and ensuring high-quality customer service.Key Responsibilities:- Manage the intake process for new clients- Lead and supervise a team of representatives- Handle crises and...
-
Client Intake Specialist
2 weeks ago
Brooklyn, New York, United States Ultimate Care NY Full timeAbout the PositionAs a skilled Client Intake Specialist, you will play a vital role in educating and informing consumers about the range of care services available at Ultimate Care NY. Your primary responsibility will be to guide clients through the enrollment process, ensuring all necessary paperwork and requirements are met.Key Responsibilities:•...
-
Client Relationship Specialist
3 weeks ago
Brooklyn, New York, United States FIRST CASH FINANCIAL SERVICES INC Full timeAbout the JobWe are seeking a motivated and results-driven Field Support Specialist to join our team. As a key member of our sales team, you will be responsible for creating, fostering, and growing relationships with existing clients by ensuring high levels of customer satisfaction through regular interaction with merchants. The successful candidate will...
-
Client Advocate Specialist
2 weeks ago
Brooklyn, New York, United States Metropolitan Council on Jewish Poverty Full timeOverview: Met Council is committed to helping those in need throughout New York City. Our team of dedicated professionals works tirelessly to provide vital services to over 325,000 clients each year.Role Description: As an Intake Specialist, you will play a critical role in connecting clients with essential resources, such as food, housing, and financial...
-
Patient Experience Specialist
2 weeks ago
Brooklyn, New York, United States Bhired Full timeRole DescriptionWe are seeking a Patient Relations Specialist to join our team at Bhired. As the primary contact for client relations, you will focus on understanding and addressing each client's unique cultural and demographic needs. This role emphasizes a 'client-first' approach to ensure clients feel respected, valued, and satisfied.Responsibilities...
-
Client Experience Manager
2 weeks ago
Brooklyn, New York, United States Rob Perelmuter - State Farm Agent Full timeKey ResponsibilitiesThe Customer Relations Representative will be responsible for providing excellent customer service, resolving issues promptly, and maintaining accurate client records. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment. We offer a competitive salary,...
-
Petco Hospital Guest Experience Specialist
2 weeks ago
Brooklyn, New York, United States Petco Full timeJob Overview: At Petco, we're passionate about delivering exceptional care to pets and their families. As a Petco Hospital Guest Experience Specialist, you'll play a vital role in creating memorable experiences for our guests by providing top-notch customer service and ensuring seamless communication between medical staff and clients.We're looking for a...
-
Client Service Advocate
2 weeks ago
Brooklyn, New York, United States Bhired Full timeJob Overview:We are seeking a skilled Staff Specialist to join our team at Bhired. In this role, you will work to foster effective communication between clients and coordinators, proactively address concerns, and enhance overall service delivery. Homecare experience is required for this role.Key Responsibilities:• Address client concerns and issues in a...
-
Child Development Specialist
2 weeks ago
Brooklyn, New York, United States The Learning Experience #412 Full timeChild Development SpecialistThe Learning Experience #412 is seeking a Child Development Specialist to join our team. In this role, you will work closely with our team to create a positive and engaging learning environment for preschool children.Duties and ResponsibilitiesCreate a safe, nurturing, and engaging learning environment for children.Implement our...
-
Client Support Associate
2 weeks ago
Brooklyn, New York, United States Metropolitan Council on Jewish Poverty Full timeJob Description: Intake SpecialistAbout Metropolitan Council on Jewish PovertyAs a leading provider of comprehensive social services to the Jewish community in New York City, Metropolitan Council on Jewish Poverty is dedicated to empowering individuals and families to overcome poverty and achieve stability. Our innovative programming, expert staff, and...