Customer Support Specialist
18 hours ago
**Job Title:** Customer Support Specialist
We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at the Institute for Comm Living. As a Customer Support Specialist, you will play a critical role in ensuring the smooth operation of our front office, providing exceptional customer service, and supporting our clinicians in their daily activities.
**Key Responsibilities:
- Provide exceptional customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Greet clients warmly and inform clinicians of their arrival.
- Collect client copays and distribute Metro Cards if applicable.
- Schedule client appointments for CCBHC, HPC, and CFTSS services.
- Pull client charts for clinicians and maintain chart room organization.
- File, type, fax, and copy necessary documents for clinicians.
- Provide documents to requested parties and verify clinician's daily billing encounter forms with schedule.
- Participate in team-based clinic meetings and keep track of no shows and billable encounters.
**Requirements:
- High school diploma or equivalent required.
- Type 35 wpm and operate a personal computer.
- Knowledge of Medicaid, Medicare, and third-party requirements.
- Superior written and verbal communication skills.
- Bilingual Spanish preferred.
**Estimated Salary:** $45,000 - $55,000 per year, depending on experience and qualifications.
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