Sales and Service Professional

4 weeks ago


Boston, Massachusetts, United States HelloTeam Full time
Job Overview

HelloTeam is a dynamic software company that specializes in innovative solutions for employee engagement and performance management. We are dedicated to transforming the way businesses engage with their employees and manage their teams.

This role is ideal for a professional who excels in customer relationship management and possesses a keen acumen for business development. As a Sales and Service Professional, you will be pivotal in both developing new business opportunities and nurturing existing partnerships, ensuring client satisfaction and driving strategic sales initiatives.

Key Responsibilities
  • Sales and Business Development:
    • Identify and pursue new sales opportunities through effective research, networking, and cold-calling.
    • Engage in proactive customer outreach to build relationships and enhance client retention.
    • Deliver compelling product demonstrations and presentations tailored to the needs of potential clients.
    • Negotiate and close deals, aligning client objectives with HelloTeam's offerings.
  • Account Management:
    • Serve as the primary point of contact for all client interactions, ensuring a seamless and positive client experience.
    • Maintain and expand relationships with a portfolio of clients, understanding their business needs and objectives.
    • Proactively monitor account health, addressing client needs and identifying opportunities for upselling.
  • Customer Success:
    • Efficiently onboard new clients, ensuring they understand and utilize our products and services effectively.
    • Collect and analyze feedback to drive continuous improvements in our products and services.
    • Provide ongoing training and support to maximize client satisfaction and engagement.
  • Collaboration and Reporting:
    • Collaborate with internal teams such as Product, Marketing, and Finance to optimize the client experience and resolve issues.
    • Maintain detailed records of sales and service activities, ensuring accuracy and consistency.
    • Regularly report on account statuses, identifying challenges and opportunities for growth.

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