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Customer Service Representative

1 month ago

Port Angeles, Washington, United States Norberto Matos-Soto - State Farm Agent Full time
Customer Service Representative

At Norberto Matos-Soto - State Farm Agent, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat.
  • Provide information about insurance policies, coverage details, and claims processes.
  • Assist clients with policy changes, updates, and renewals.
  • Investigate and resolve customer issues or concerns with empathy and professionalism.
  • Collaborate with other departments to ensure comprehensive customer support.
  • Maintain accurate and up-to-date customer records.
Requirements:
  • Exceptional communication and interpersonal skills.
  • Previous experience in customer service, preferably in the insurance industry.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to handle challenging situations with empathy and professionalism.
  • Familiarity with insurance products and policies is a plus.
  • Proficient in computer applications and customer relationship management (CRM) software.
Benefits:

We offer a competitive compensation package, including a base salary and opportunities for performance-based incentives. Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for career advancement within the organization.

As a valued member of our team, you will have the opportunity to work in a collaborative and dynamic environment that values teamwork, professionalism, and ongoing development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.