Customer Service Representative

4 weeks ago


Port Angeles, Washington, United States Global Channel Management Full time
Job Summary

Global Channel Management is seeking a highly skilled French/English Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities

Answer incoming calls and process orders in a timely and efficient manner
Resolve customer complaints and troubleshoot issues to determine the best path for resolution
Correctly document customer interactions and track call types
Maintain support service levels and uphold Customer Service standards
Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability

Requirements

1+ year(s) of experience working in customer service, hospitality, or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills, must be able to prioritize tasks efficiently
Strong PC skills, including MS Office; Word and Excel
Ability to navigate information systems and internal tools

Preferred Qualifications

Prior optical industry experience
SAP knowledge

What We Offer

Competitive pay rate and bill rate
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

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