Patient Care Coordination Representative

2 weeks ago


SaintBrieuc, Bretagne, United States Inova Health System Full time
Position Overview

The Patient Service Representative 2 is responsible for demonstrating accountability, precision, and effective communication skills in alignment with departmental objectives.

Key Responsibilities
  • Manage inbound communications from multiple departments to assist patients with scheduling and registration processes.
  • Verify insurance coverage to ensure necessary approvals and provide patients with accurate information to enhance their experience.
  • Work autonomously to handle incoming calls efficiently, maintaining a high level of accuracy while identifying opportunities to improve workflows.
  • Utilize appropriate communication methods tailored to various audiences, adjusting style as necessary.
  • Follow established scheduling protocols to determine the most suitable provider for patient appointments.
  • Meet and exceed contact center performance metrics, including Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses, and Quality Assurance Scores.
  • Conduct patient interviews to gather and document essential medical, financial, demographic, and insurance information.
  • Facilitate communication between patients and the Practice/Clinic Front Desk, Nurses, and Physicians regarding medical or appointment inquiries.
  • Ensure reliable internet connectivity for remote work; if issues arise, report to a designated location to support patients and team members.
  • Communicate any scheduling changes promptly and professionally to patients, staff, physicians, and patient representatives.
  • Provide primary departmental support while also covering additional departments as needed based on staffing requirements.
  • Assist with training new hires and support other contact centers as necessary.
  • Perform additional duties as assigned.
Qualifications
  • Experience: Minimum of 1 year in healthcare or a related field, or a Bachelor's degree in lieu of experience.
  • Education: High School diploma or equivalent.


  • Saint-Brieuc, Bretagne, United States Inova Health System Full time

    Inova Benefits and Perks:Health, Vision, & Dental Coverage Life Insurance, Short/Long Term Disability NEW 4 weeks PAID PARENTAL LEAVE Retirement: Inova matches dollar for dollar the first 5% of eligible pay that you contribute to the plan Competitive Pay: Based on experience Paid Time Off: Begin accruing PTO hours on your first day of work Supplemental...


  • Saint-Brieuc, Bretagne, United States Inova Full time

    Oncology Patient Care Coordinator The Oncology Patient Care Coordinator plays a crucial role in delivering outstanding service by understanding patient needs and fulfilling their expectations. This position requires effective communication with a variety of stakeholders, ensuring that tasks are performed to the highest quality standards while fostering a...


  • Saint-Brieuc, Bretagne, United States Inova Full time

    Oncology Patient Care Coordinator The Oncology Patient Care Coordinator plays a crucial role in delivering outstanding service by understanding patient needs and fulfilling their expectations. This position requires effective communication with a variety of stakeholders, ensuring that tasks are executed to the highest quality standards while fostering a safe...


  • Saint-Brieuc, Bretagne, United States Inova Full time

    Oncology Patient Care Coordinator The Oncology Patient Care Coordinator plays a crucial role in delivering outstanding service by understanding patient needs and fulfilling their expectations. This position requires effective communication with a variety of stakeholders, ensuring that tasks are performed to high-quality standards while fostering a safe...

  • Registered Nurse

    3 days ago


    Saint-Brieuc, Bretagne, United States Inova Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at Inova. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and coordination services to our patients and families.Key ResponsibilitiesAssessment and Planning: Conduct comprehensive patient health assessments, interpreting...

  • RN, Case Manager

    3 days ago


    Saint-Brieuc, Bretagne, United States Chapters Health System Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team as a Case Manager in our Hospice Care department. As a key member of our interdisciplinary team, you will play a vital role in providing exceptional patient care and support to individuals and their families.Key ResponsibilitiesConduct thorough nursing...


  • Saint-Brieuc, Bretagne, United States Inova Health System Full time

    The Pre-Surgical Services (PSS) Patient Liaison plays a crucial role in fostering effective communication and collaboration with patients and their families. This position is responsible for initiating the testing process, scheduling phone interviews, and customizing the care provided by the PSS team. The liaison is instrumental in implementing the necessary...


  • Saint-Brieuc, Bretagne, United States MedVanta Full time

    Position Overview MedVanta is a prominent healthcare organization dedicated to providing exceptional patient care across various locations. Our commitment to excellence is reflected in our team of skilled professionals who strive to create a welcoming environment for all patients. The Patient Services Coordinator serves as the initial point of contact for...


  • Saint-Brieuc, Bretagne, United States MedVanta Full time

    Position Overview MedVanta is a prominent healthcare organization dedicated to providing exceptional patient care across multiple locations. With a robust workforce and a commitment to excellence, we strive to be the preferred choice for patients and healthcare partners alike. The Patient Services Coordinator is the first point of contact for patients,...


  • Saint-Brieuc, Bretagne, United States MedVanta Full time

    Position OverviewMedVanta is a leading healthcare provider dedicated to delivering exceptional patient care across various locations. With a commitment to excellence, we aim to be the preferred choice for patients, partners, and employees alike. The Patient Services Coordinator is the first point of contact for patients, ensuring a professional and...


  • Saint-Brieuc, Bretagne, United States MedVanta Full time

    Position OverviewMedVanta is a leading healthcare organization dedicated to providing exceptional patient care. As a prominent entity in the medical field, we pride ourselves on our commitment to excellence and our focus on fostering a supportive environment for both patients and staff.The Front Desk Receptionist plays a crucial role in delivering a warm and...


  • Saint-Brieuc, Bretagne, United States Inova Health System Full time

    Position Title: Care Coordinator III (Evening) - Transfer Center Company: Inova Health System The Care Coordinator III plays a pivotal role in delivering exceptional clinical coordination and facilitation services tailored to address the healthcare requirements of patients entering our system. This position thrives in a fast-paced, collaborative environment,...


  • Saint-Brieuc, Bretagne, United States MedVanta Full time

    Position Overview MedVanta is a leading healthcare provider dedicated to delivering exceptional orthopaedic services across multiple locations. With a robust workforce and a commitment to excellence, we aim to be the preferred choice for patients and healthcare partners alike. The Patient Services Coordinator is the first point of contact for patients,...


  • Saint-Brieuc, Bretagne, United States Inova Health System Full time

    Key Responsibilities Manages documentation processes including preparation, scanning, and indexing into the Electronic Health Record (EHR) system. Ensures the accuracy and quality of medical records through the use of document imaging technology and adherence to established quality control protocols. Demonstrates comprehensive knowledge of HIPAA privacy...


  • Saint-Brieuc, Bretagne, United States Inova Health System Full time

    Key Responsibilities Manages documentation processes including preparation, scanning, and indexing into the Electronic Health Record (EHR) system. Ensures the accuracy and quality of medical records through the use of document imaging technology and adherence to established quality control standards. Demonstrates a thorough understanding of HIPAA privacy...


  • Saint-Brieuc, Bretagne, United States MedVanta Full time

    Position Overview MedVanta is a prominent provider in the healthcare sector, dedicated to delivering exceptional services across various locations. With a robust workforce and a commitment to excellence, we aim to be the preferred choice for patients and partners alike. The Patient Services Coordinator is the first point of contact for patients, ensuring a...

  • Nurse Practitioner

    6 days ago


    Saint-Brieuc, Bretagne, United States Inova Health System Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at Inova Health System. As a Registered Nurse, you will play a critical role in providing exceptional patient care and contributing to the delivery of high-quality healthcare services.Key ResponsibilitiesAssessment and Planning: Conduct comprehensive patient health assessments,...


  • Saint-Brieuc, Bretagne, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Pharmacist to join our team as a Patient Care Specialist. As a key member of our pharmacy team, you will be responsible for providing exceptional patient care, advocating for our customers' health and wellness, and leading by example in our commitment to quality and safety.Key...


  • Saint-Brieuc, Bretagne, United States Vascular Institute of Virginia Full time

    Job DescriptionJob Title: Patient Service CoordinatorJob Summary:The Vascular Institute of Virginia is seeking a highly skilled Patient Service Coordinator to join our team. As a Patient Service Coordinator, you will play a critical role in ensuring the smooth operation of our outpatient facilities. Your primary responsibility will be to provide exceptional...


  • Saint-Brieuc, Bretagne, United States Vascular Institute of Virginia Full time

    Job DescriptionJob Title: Patient Service CoordinatorJob Summary:The Vascular Institute of Virginia is seeking a highly skilled Patient Service Coordinator to join our team. As a Patient Service Coordinator, you will play a critical role in ensuring the smooth operation of our outpatient facilities. Your primary responsibility will be to provide exceptional...