Sales and Service Director

5 days ago

Alexandria, Virginia, United States Sephora Full time
Job Overview

As a Sales and Service Leader at Sephora, you will be responsible for implementing sales and service experiences that meet the company's standards. You will support and coach team members in selling, service, and operations, and execute our client service model and sales strategies to drive customer engagement. Additionally, you will ensure compliance with store standards and maintain a professional environment.

Key Responsibilities
  • Implementing Sales and Service Experiences: Develop and implement sales and service experiences that meet Sephora's standards, ensuring a seamless and exceptional client experience.
  • Support and Coach Team: Provide guidance and support to team members in selling, service, and operations, helping them to excel in their roles.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement and loyalty.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment and upholding the company's values.
  • Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Qualifications/Experience:
  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills, ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.
What We Offer:
Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.
Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
$ $33.41/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future.
Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.
Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
*This job will be posted for a minimum of 5 business days.

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