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Inside Sales and Customer Support Specialist

2 months ago


Greensboro, United States Installed Building Products Full time

Position Overview:

As a vital member of our sales and customer service team, you will be instrumental in fostering business expansion and ensuring outstanding customer satisfaction. Your role will encompass managing incoming requests, delivering product insights, resolving customer issues, and securing sales. Your strong communication and interpersonal abilities will be crucial in establishing connections with clients and maintaining their contentment throughout the sales journey.

Key Responsibilities:

  • Assist residential clients at the front desk with sales of parts and remotes, while troubleshooting any customer issues.
  • Input new customer data, line items, and purchase orders into the system.
  • Handle incoming phone calls and service inquiries.

Desired Qualifications:

  • Associate's degree or a minimum of three years of experience in customer service.
  • Experience in the construction industry is preferred.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills with meticulous attention to detail.
  • A proactive and team-oriented mindset.
  • Ability to work independently, demonstrating initiative and creativity.
  • Excellent problem-solving capabilities.
  • Skill in prioritizing tasks to enhance productivity.
  • Capacity to manage multiple tasks in a dynamic, fast-paced environment.
  • Flexibility to adapt to changing needs.
  • Ability to collaborate effectively with all organizational levels.
  • A skills assessment and aptitude evaluation will be conducted for all finalists.

Compensation:

  • This role offers a salaried, entry-level opportunity with a standard expectation of a 40-hour workweek.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Candidates must be able to lift light to moderate weights and sit for extended periods while performing computer-related tasks.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Supplemental insurance options, including short- and long-term disability, hospital indemnity, accident, critical illness, and supplemental life insurance.
  • Company-paid life insurance.
  • 401(K) plan with company matching, including pre-tax and post-tax Roth options.
  • Longevity stock program.
  • Scholarship opportunities through the IBP Foundation.
  • Employee financial assistance programs.
  • Paid vacation and holidays.
  • Opportunities for professional growth and advancement.

About Us:

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. For over two decades, we have provided a diverse range of residential garage doors, commercial rolling steel doors, operators, and gate systems. Our commitment to delivering an exceptional buying experience, installation, and superior after-sales service is paramount. Our workforce is the cornerstone of our success, and we strive to exceed expectations at every stage of the process.

Equal Employment Opportunity:

IBP is an equal opportunity employer.