Sales Support Specialist

2 months ago

Greensboro, United States Stefanini Full time


Stefanini Group is hiring

Stefanini is looking for a Sales Support Specialist in Greensboro, NC.

For quick Apply, please reach out to Sonu Agarwal, call / email:

The purpose of this job is to support the Services and Solutions portfolio for our client's dealer network, national accounts, leasing network and customers using Connected Services. This role interfaces regularly with Truck Sales, Connected Services Product Team, VGCS and Business Control. This position plays a vital role in client's Group's 2030 goal of 50% revenue from services by accurately and efficiently leading service invoicing and activation for legacy products and future innovative solutions.

Core ResponsibilitiesFacilitate quoting, ordering, and invoicing activities for Connected Services Portfolio Process and maintain customer data required for Connected Services activationProvide product and billing support to dealers and customers in a timely mannerCompile data needed from sales systems for statistical reports, including quote activity, price realization and win/loss reportsSupport the launch of new service offerings by responding to inquiries from dealers, customers and sales managers, as well as relaying dealer feedback to product and IT development teams

Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.Initiative: Taking action in the absence of specific instructions or a specific requirement, taking reasonable risks to achieve results, and persevering when challenged.Bachelor's Degree in applicable field or equivalent experience.Minimum of two years' experience in operations, sales support, and/or program or account management. Ability to quickly learn and adapt to new IT systems, become Subject Matter Expert on systems to train others. Knowledge of heavy-duty distribution channels and OEM dealer structures.Experience working cross-functionally to accomplish initiatives and projects.Knowledge of Service and Solutions Portfolio preferredPower BI (or equivalent system) and Advanced Microsoft Office computer skills

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

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