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Customer Support Specialist

2 months ago

Greensboro, United States Malibu Events Promotions Full time

Join Our Team as a Customer Support Specialist and Help Us Excel


Are you a tech-savvy professional who enjoys solving problems and helping others?


We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction.


Responsibilities

  • Respond to customer inquiries and technical issues promptly
  • Guide customers through troubleshooting steps and solutions
  • Maintain and update customer support documentation
  • Collaborate with cross-functional teams to improve products and services
  • Participate in career development workshops and training
  • Identify patterns in customer feedback to suggest improvements


Qualifications

  • Strong understanding of technical concepts and troubleshooting
  • Excellent verbal and written communication skills
  • Proficiency with support software and CRM tools
  • Ability to work independently and as part of a team
  • High school diploma; degree in IT or related field is a plus
  • Experience in customer support or technical assistance roles preferred


Benefits

  • Professional growth and advancement within the company
  • Engaging team environment focused on success
  • Participation in workshops and professional development programs


Become an essential part of our customer support team. Apply now