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Inn Front Desk Associate

1 month ago

Asheville, North Carolina, United States The Biltmore Company Full time

Job Summary

The Biltmore Company is seeking a highly skilled and experienced Front Desk Agent to join our team at the Inn on Biltmore Estate. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, handling daily check-ins and check-outs, and ensuring a seamless experience for our guests.

Key Responsibilities

  • Provide world-class guest service at multiple points of contact within the Front Office operational areas.
  • Handle daily check-ins and check-outs in a gracious and timely manner.
  • Concierge services at both lobby and Chateau Tier lounge locations.
  • Assist with pre-registering and pre-keying of group arrivals.
  • Handle end of shift reporting, close out, and/or reconciliations.
  • Point of contact for guest service recovery issues and resolution.

Requirements

  • High school diploma or equivalent required; additional education or training preferred.
  • At least one year of related guest service or hospitality experience, preferably in a comparable upscale hotel environment.
  • Demonstrated commitment to delivering world-class internal and external guest service.
  • Outstanding interpersonal and communication skills, with the ability to convey information clearly and effectively.

Physical Requirements

  • The incumbent should be able to stand/walk continuously for 8 hours.
  • Should be able to lift up to 35 pounds occasionally.
  • Incumbent must be able to communicate clearly and effectively with guests.

What We Offer

The Biltmore Company offers a competitive salary and benefits package, as well as opportunities for professional growth and development.