Front Desk Supervisor
23 hours ago
Raines Co. is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring exceptional customer service and a seamless guest experience.
Key Responsibilities:- Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards
- Manage front desk operations, including check-in, check-out, and room assignments
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Collaborate with other departments to ensure seamless guest experience
- Monitor and maintain front office bank and cash handling procedures
- Participate in yield management strategies and marketing programs
- 2+ years of experience in a front desk or customer service role
- Proven track record of providing exceptional customer service
- Strong leadership and training skills
- Ability to work in a fast-paced environment and multitask
- Proficient in Microsoft Office and hotel management systems
Raines Co. is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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