Natural Resource Conservation Officer

1 week ago


Lake Havasu City, Arizona, United States Arizona Official Website of State of Arizona Full time

Position Overview:

Under general oversight, this role encompasses a range of responsibilities aimed at delivering exceptional service in the management of a recreational, historical, or natural resource park. The individual will interpret the area's natural features or historical artifacts for guests and ensure public safety by enforcing park regulations.

Key Responsibilities:

Outdoor Engagement & Programming:
- Engage with visitors; facilitate interpretive programs and may lead guided nature walks or hikes.
- Provide information addressing visitor inquiries, directions, guidance, and concerns.
- Maintain park safety and cleanliness through hands-on tasks related to grounds and equipment upkeep.
- Contribute to the park's wayfinding program and trail network for the benefit of visitors.

Customer Interaction:
- Deliver customer service via phone and in-person, addressing public inquiries regarding park hours, amenities, and reservations.
- Support the park's wayfinding signage program and trail network for visitor benefit.

Financial Transactions:
- Execute cashier responsibilities at the Contact Station/Gift Shop.
- Collect and manage fees for park entry and merchandise purchases.
- Utilize Point of Sale (POS) and Computer Reservation systems, necessitating knowledge of agency policies and procedures.

Safety Protocols:
- Promote visitor safety, enforce park regulations, and protect park resources.
- Use two-way radio communication; collaborate with local officials and law enforcement.
- Complete necessary reports regarding incidents.

Additional Duties:
- May assist in training subordinate staff.
- Perform other related duties as assigned.

Qualifications:

Knowledge:
- Understanding of customer service principles and processes.
- Familiarity with park regulations, fees, and revenue functions.
- Techniques for displaying and interpreting objects, artifacts, and resources to visitors.
- General office practices.

Skills:
- Proficient in public relations and information dissemination.
- Active listening, service orientation, and critical thinking abilities.
- Competence in operating automatic equipment.

Abilities:
- Conduct research on natural or historical information.
- Perform mathematical calculations.
- Apply first aid techniques.
- Communicate effectively in oral and written forms.
- Foster interpersonal relationships.
- De-escalate situations with upset or noncompliant visitors.

Preferred Experience:
- Two years of experience equivalent to a Park Ranger Specialist, OR three years in customer service, library, or museum roles; OR a Bachelor's degree in Park Management, Forestry, Natural Resources Management, or a related field. Any combination of training and experience that meets the knowledge, skills, and abilities may be considered.

Pre-Employment Requirements:
- Must possess and maintain a valid Arizona Driver's license appropriate to the assignment.
- Obtain and maintain CPR/First Aid certification within six months of appointment.
- Acquire Interpretive Guide certification within 12 months of appointment.

Benefits:
The State of Arizona offers a comprehensive benefits package, including:
● Affordable medical, dental, life, and short-term disability insurance plans.
● Highly regarded retirement and long-term disability plans.
● 10 paid holidays annually.
● Vacation time accrued at 4.00 hours bi-weekly for the first three years.
● Sick time accrued at 3.70 hours bi-weekly.
● Deferred compensation plan.
● Wellness programs.
● Parental Leave - Up to 12 weeks of paid leave for newborns or newly placed foster/adopted children.

Retirement:
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.



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