Customer Engagement Associate

2 weeks ago


Fort Wayne, Indiana, United States Business Development Firm Full time

Position Overview:

The Client Support Specialist plays a crucial role within our Business Development Firm. The primary objective of this position is to deliver exceptional support and service to our clientele, ensuring satisfaction and fostering growth.

Team Collaboration:

As a member of our Client Support team, you will represent our clients to their customers, aiming to elevate the support experience to match the high standards of our clients' offerings. Our team is dedicated to addressing customer inquiries, resolving issues, and providing insightful feedback to enhance company operations.

Core Responsibilities:

  • Develop and maintain strong relationships with existing clients
  • Respond to inquiries from potential clients with professionalism and clarity
  • Exhibit a sense of urgency and attentiveness, recognizing the importance of our role as representatives
  • Employ creative problem-solving skills to address challenges
  • Offer guidance and support throughout the sales process, ensuring clients receive their desired products in a timely manner
  • Utilize company tools to identify opportunities and highlight any issues


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