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Customer Engagement and Reception Associate

2 months ago


Fort Wayne, Indiana, United States Ag Express Electronics Inc Full time

Position Overview:
As the Client Relations and Front Desk Coordinator at Ag Express Electronics, you will be instrumental in fostering positive customer relationships, managing order inquiries, and ensuring overall customer satisfaction.

Key Responsibilities:

  • Customer Engagement: Create welcoming experiences for visitors at the front desk, ensuring they feel valued from the moment they arrive.
  • Communication: Maintain proactive communication with customers and dealers, keeping them informed about their orders and addressing inquiries promptly and professionally.
  • Service Excellence: Strive for outstanding customer service by actively listening to needs, providing personalized assistance, and enhancing customer loyalty.
  • Phone and Email Management: Handle incoming calls and emails efficiently, providing accurate information about products and services while directing inquiries appropriately.
  • Inventory Oversight: Keep organized and well-labeled inventory using Acumatica software, ensuring accurate stock counts and availability.
  • Shipping and Receiving: Ensure accuracy in shipping details, reconcile packing slips with purchase orders, and manage outbound and inbound shipments meticulously.
  • Documentation: Maintain detailed records of customer data, including billing information and return shipment details, ensuring confidentiality and accuracy.
  • Additional Duties: Perform other tasks as assigned by management, demonstrating flexibility and a commitment to the organization's success.

Core Competencies:
Adaptability, Problem-Solving, Attention to Detail, Interpersonal Skills, Customer Service Excellence, Trustworthiness.

Qualifications:
High school diploma or GED required; familiarity with Microsoft Office Suite; prior customer service experience is a plus; eagerness to learn new skills.

Physical Requirements:
Ability to remain seated for extended periods; movement around the office is necessary; must occasionally lift boxes and equipment weighing up to 50 pounds.

Benefits:
Comprehensive medical, dental, and life insurance; 401(k) with company contributions; employee stock ownership plan; paid time off; flexible work hours; educational assistance; casual dress environment.

Ag Express Electronics is an Equal Opportunity employer, committed to a diverse and inclusive workplace.