Patient Liaison

7 days ago


Lorain, Ohio, United States Bon Secours Mercy Health Full time
Job Summary

We are seeking a highly skilled Patient Advocate to join our team at Bon Secours Mercy Health. As a Patient Advocate, you will serve as a liaison between patients and hospital medical staff to facilitate resolution of patient concerns.

Key Responsibilities
  • Complaint Resolution: Investigate and resolve patient complaints and grievances in a timely and professional manner.
  • Liaison Role: Serve as the initial contact and central point for grievances, coordinating with hospital staff and patients to resolve issues.
  • Documentation: Accurately document complaints and grievances in the safety event database, including dates, locations, and resolution details.
  • Communication: Communicate resolution to patients and their representatives in writing, within established timeframes.
  • Data Analysis: Collect, analyze, and report complaint and grievance data to facility leadership and the Grievance Committee.
Requirements
  • Education: Bachelor's Degree in a related field (e.g., healthcare administration, patient advocacy).
  • Experience: Experience in a healthcare-related field, with excellent communication and interpersonal skills.
  • Skills: Proficiency in Windows-based operating systems, event reporting databases, and excellent written and verbal communication skills.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, life insurance, and retirement savings plan.



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