Account Management Specialist

2 days ago


Colorado Springs, Colorado, United States Boys and Girls Club of the Pikes Peak Region Full time

At Boys and Girls Club of the Pikes Peak Region, we are seeking a highly skilled Account Management Specialist to join our team.

About the Role

The ideal candidate will have at least 1 year of prior customer service experience and possess excellent communication skills. They should be proficient in Microsoft Excel, Word, and other Microsoft products, as well as have experience working with customer relationship management tools.

Responsibilities
  • Manage enrollments, registrations, and deposits for our youth development programs.
  • Monitor customer account details for non-payments, delayed payments, and other irregularities.
  • Resolve customer inquiries and requests in a timely and professional manner.
  • Maintain accurate monthly enrollment projections and process subsidy payments.
  • Oversee past due and collection accounts, ensuring prompt follow-up and resolution.
  • Provide exceptional customer service, responding to phone calls and emails in a friendly and courteous manner.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of prior customer service experience, preferably in an office setting.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse groups.
  • Proficient in Microsoft Office suite, particularly Excel, Word, and Outlook.
  • Experience working with customer database software and CRM systems a plus.
What We Offer
  • A competitive salary range of $45,000 - $60,000 per annum, depending on experience.
  • Opportunity to work with a dynamic and dedicated team, making a positive impact on the lives of local youth.
  • Free before- and after-school care for employees' children at any of our locations.
  • A supportive work environment that values teamwork, professionalism, and growth.


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