Repair Parts Coordinator

4 days ago


Palatine, Illinois, United States AIT Worldwide Logistics Full time
About the Role

We are seeking a skilled Repair Parts Administrator to join our team at AIT Worldwide Logistics. As a key member of our operations team, you will play a critical role in ensuring the efficient handling of inbound and outbound calls, emails, and Freshdesk tickets.

Key Responsibilities
  • Manage customer orders, changes, and returns in accordance with established processes and procedures.
  • Process customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with manufacturers to ensure accurate and efficient processing of warranty and non-warranty claims.
  • Prepare and send detailed quotes and invoices to customers.
  • Monitor and maintain scheduling call boards and issue tracking systems.
  • Communicate effectively with internal teams and external customers to ensure seamless service delivery.
Requirements
  • High School Diploma or equivalent required.
  • Customer service experience in a call center environment preferred.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills.
What We Offer

As a Repair Parts Administrator at AIT Worldwide Logistics, you will have the opportunity to work in a dynamic and supportive environment with a team of experienced professionals. We offer a competitive salary, bonus structure, and a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and tuition reimbursement. Additionally, you will have access to ongoing training and development opportunities to help you grow in your career.



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