Holiday Experience Coordinator
4 days ago
Cherry Hill Programs is a leading provider of holiday and souvenir experiences for children and families. Our mission is to capture moments that last a lifetime by partnering with retail locations, tourist attractions, and destinations across North America.
Job OverviewWe are seeking a highly motivated and organized Lead Elf Assistant to join our team for the holiday season. As a key member of our team, you will be responsible for managing a small team of Santa's Helpers, ensuring a magical experience for our guests.
Key Responsibilities- Promote a positive and collaborative environment, upholding our core values and policies.
- Assist the Lead Elf (Local Manager) with preparations for the opening day, including hiring completion, inventory management, equipment setup, staff scheduling, and training.
- Take high-quality photos of families and children with Santa, ensuring everyone looks merry and bright.
- Help with Elf recruitment and training, ensuring all team members are ready to embody the spirit of the season.
- Support fellow Elves in various tasks, such as crowd control, photo sessions, and engaging with guests.
- Contribute to creating a magical and Elf-friendly atmosphere, resolving customer issues with holiday cheer.
- Ensure proper setup and operation of the Santa Set, maintaining a festive and fun environment.
- Lead by example, reinforcing policies and procedures established by senior management.
- Troubleshoot technical issues and escalate to IT or Local Management when necessary.
- Assist the Local Manager with administrative tasks, such as inventory management, scheduling, training, and recruiting.
- Strong teamwork and organizational skills, with a love for the holidays.
- Excellent customer service skills, with a friendly and Elf-like attitude.
- Ability to work independently and understand the importance of leadership.
- Excellent time management and problem-solving skills, with the ability to use good judgment and make strong, independent decisions.
- Ability to process sales transactions and comfortable with cash handling.
- Professional attire and good hygiene are a must.
- Available to attend mandatory pre-season training.
- Flexibility and willingness to work during peak retail hours, such as evenings, weekends, and holidays.
- Available to work a minimum of 20 hours a week or as needed.
- A fun and fast-paced work environment.
- Career advancement opportunities.
- Flexible schedule.
- Referral program.
- One free photo package for friends and family per staff member.
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