Food Service Operations Assistant

2 weeks ago


Colorado Springs, Colorado, United States Team USA Full time

Customer Service Support Specialist

Job Category: Food Service Requisition Number: ASSTC002208

Job Overview

If you are passionate about enhancing the experience of our clients, continue reading to discover how you can play a vital role in the success of Team USA.

Key Responsibilities:

Assist in the daily management and support of the dining services operations. Ensure the quality and quantity of service is maintained, with serving lines properly organized, stations adequately stocked, and nutritional information clearly displayed. Set a standard through leadership and ensure departmental guidelines are consistently followed.

Your Impact:

Cashier Responsibilities:

Perform cashier duties while supporting dining and serving operations. Adhere to established cashier protocols in line with company policies. Manage the cashier operations efficiently, including accurate daily reconciliation of cash and credit transactions. Collaborate with the shift lead for cash register reconciliation at the end of shifts.

Ensure meal coupon orders are authorized by management and fulfill requests while obtaining necessary signatures upon readiness for collection.

Manage dining room reservations, ensuring proper table setups and reserved signage are in place prior to guest arrival.

Promptly report any discrepancies related to ID cards to management, including details such as name, affiliation, date, and time.

Ensure the chef on duty has both forecasted and actual meal counts for the shift.

Assist in the preparation of daily/monthly reports and weekly financial deposits.

Dining Operations:

Provide daily operational assistance to front operations team members, ensuring efficient and effective service delivery. Maintain cleanliness and sanitation standards in dining and serving areas.

Ensure nutritional information and signage are accurately displayed, addressing any concerns with the registered dietitian. Ensure serving utensils are appropriate for portion control, maintaining high standards in serving lines.

Assist in training and orienting temporary staff for front operations as needed.

Document and report any accidents or incidents, ensuring management is notified.

Support the safety and sanitation efforts of the Food & Nutrition Service department, ensuring maintenance and daily shift reports are completed. Aid in the sanitation of all front-of-house areas and report any environmental service issues to the Executive Chef or dining leadership.

Department Operations:

Gather customer service feedback and help communicate remedial actions and operational improvements. Collaborate with the Customer Service Coordinator to develop new operational materials and support services, including training initiatives.

Assist management in executing large functions as assigned, overseeing staffing and ensuring front operations meet event requirements.

Support the input of work orders and promptly report any equipment malfunctions. May be required to contact service vendors after hours or on weekends.

Perform a variety of duties for cashiers and other service staff as needed.

Proactively suggest improvements to operational formats, communicate ideas for enhancing and maintaining standards in your area, and fill in as necessary to ensure efficient operations.

Adhere to the policies and procedures of the organization, complying with health and safety regulations. Uphold the organization's code of ethics.

Qualifications:

Skills:

Education: Background in hospitality or equivalent relevant experience.

Experience: Minimum of 2-3 years in cashier and service roles.

Preferred Qualifications:

Serve Safe Certification is preferred, or a willingness to obtain it.

Work Environment:

This role is primarily based at the Colorado Springs Olympic & Paralympic Training Center.

Compensation:

Hiring Pay Range: $18.49 per hour. This is a full-time, non-exempt position intended for 40 hours per week.

Benefits:

This position is eligible for benefits offered by the organization.

Health and Safety Requirement:

All employees are required to be vaccinated against COVID-19, with job offers contingent upon proof of vaccination or an approved exemption.



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