Customer Service Experience Specialist

1 month ago


Braselton, Georgia, United States Uline, Inc. Full time
Uline Inc. - A Leader in Shipping and Packaging Materials

We are seeking a skilled Customer Service Experience Specialist to join our team at Uline, North America's leading distributor of shipping, industrial and packaging materials.

The salary for this role is approximately $56,000 - $70,000 per year with bonuses, based on hourly pay from $22 to $27 per hour.

As a Customer Service Experience Specialist, you will be the face of our company, providing exceptional service to our customers through various communication channels. Your primary responsibilities will include:

  • Order Processing and Inquiry Resolution
  • Customer Communication via Phone, Email, and Chat
  • Helping Customers Navigate Our Website and Online Ordering
  • Becoming a Product Expert

To succeed in this role, you should have:

  • A high school diploma or equivalent, with a bachelor's degree preferred
  • Prior customer service experience, although training will be provided to ensure legendary service for our customers

We offer a comprehensive benefits package, including:

  • Complete Medical, Dental, Vision, and Life Insurance Coverage
  • Flexible Spending Accounts and Wellness Programs
  • 401(k) with 6% Employer Match
  • Paid Holidays and Generous Paid Time Off
  • Tuition Assistance Program
  • Annual Performance and Sales Goal Bonuses

In addition to a competitive salary and benefits, we offer:

  • Best-in-Class Facilities
  • First-Class Fitness Center
  • Beautifully Maintained Walking Trails

About Us

Uline is proud to operate as a drug-free workplace and is an EEO/AA Employer/Vet/Disabled. We are committed to providing an inclusive and diverse work environment.



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