Customer Service Experience Specialist
1 month ago
We are seeking a skilled Customer Service Experience Specialist to join our team at Uline, North America's leading distributor of shipping, industrial and packaging materials.
The salary for this role is approximately $56,000 - $70,000 per year with bonuses, based on hourly pay from $22 to $27 per hour.
As a Customer Service Experience Specialist, you will be the face of our company, providing exceptional service to our customers through various communication channels. Your primary responsibilities will include:
- Order Processing and Inquiry Resolution
- Customer Communication via Phone, Email, and Chat
- Helping Customers Navigate Our Website and Online Ordering
- Becoming a Product Expert
To succeed in this role, you should have:
- A high school diploma or equivalent, with a bachelor's degree preferred
- Prior customer service experience, although training will be provided to ensure legendary service for our customers
We offer a comprehensive benefits package, including:
- Complete Medical, Dental, Vision, and Life Insurance Coverage
- Flexible Spending Accounts and Wellness Programs
- 401(k) with 6% Employer Match
- Paid Holidays and Generous Paid Time Off
- Tuition Assistance Program
- Annual Performance and Sales Goal Bonuses
In addition to a competitive salary and benefits, we offer:
- Best-in-Class Facilities
- First-Class Fitness Center
- Beautifully Maintained Walking Trails
About Us
Uline is proud to operate as a drug-free workplace and is an EEO/AA Employer/Vet/Disabled. We are committed to providing an inclusive and diverse work environment.
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