Customer Support Liaison

2 weeks ago


Braselton, Georgia, United States State Farm Insurance Full time

Job Summary: We are seeking a highly skilled and dedicated CUSTOMER SUPPORT LIAISON to join our team at State Farm Insurance. In this role, you will be responsible for providing exceptional customer service to our policyholders, assisting them with inquiries, complaints, and policy changes.

About the Role: As an Insurance Service Ambassador, you will play a crucial part in ensuring customer satisfaction by addressing their concerns, resolving issues, and providing accurate and timely information on insurance products and services.

Main Responsibilities: Some of your key responsibilities as a Customer Support Liaison will include:

  • Assisting customers with inquiries, complaints, and policy changes.
  • Providing accurate and timely information on insurance products and services.
  • Processing policy applications, renewals, and cancellations.
  • Handling billing and payment inquiries.
  • Resolving customer issues and complaints professionally.

Requirements: To succeed in this role, you will need to possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities and attention to detail. You should also be able to work collaboratively as part of a team, maintaining confidentiality when necessary.

Salary Range: The estimated salary range for this position is $45,000 - $65,000 per annum, depending on experience and qualifications.



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