Technical Support Specialist

2 weeks ago


Bangor, Maine, United States GoNetspeed Full time
Job Summary

We are seeking a highly skilled Technical Support Technician to join our team at GoNetspeed. As a key member of our Network Operations Center, you will be responsible for providing top-notch technical assistance to our customers.

Key Responsibilities
  • Provide Level I and Level II troubleshooting and technical assistance for our voice-switched, optical transport, and Internet and IP-based networks.
  • Communicate complex technical issues to customers in a clear and concise manner.
  • Respond professionally and proficiently to internal and external customers.
  • Monitor in-service systems and respond to major events as needed.
  • Perform customer call backs and provide small business customer support.
Requirements
  • Associates degree or equivalent experience plus one to three years of telecommunications experience.
  • Strong knowledge of telecommunications technology, products, and services.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • Competitive hourly rate of $18-$18.
  • 401(k) matching and other benefits.
  • Opportunity to work with a dynamic and growing company.

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.



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